a form letter may be used for which type of letter?

annual physical exam reminders

A mark imprinted on paper that is visible when it is held to the light, usually a sign of quality is referred to as:

a watermark.

A computer program, such as Microsoft Word, that includes numerous built-in templates is referred to as:

word processing

In a physician's office, written communication is used for:

informing the staff officially of a policy or decision.

Which of the following would be considered one of the "pros" of using email?

Email enables us to communicate without picking up the phone

Which of the following would be considered a "con" of using email?

Email is not as secure, private, and confidential as people think.

A good tip to keep your computer virus-free is to

d. never open an executable or script file (files with .exe or .vbs suffixes)

A HIPAA-compliant form used to release personal information with the signed consent of the patient is known as a:

release of information form

The process of carefully reading written material and marking errors for correction is known as:

proofreading

Names of persons and places, the first word in a sentence, names of holidays, principal words in titles of major works, and any product or title that might be trademarked should be:

capitalized.

What is the general rule for expressing numbers in numeric form versus spelling them out?

Numbers under 10 should be spelled out, and numbers over 10 should be expressed in numeric form.

What punctuation is used to formally introduce a word, a list, a statement or question, a series of statements, or a long quotation?

colon

In a business letter, the greeting to the recipient is called the:

salutation

adverb

how? what? when? where? how often?

adjective

describes, limits, or restricts a noun or pronoun

apostrophe

used in contractions tp signify that one or more letters have been left out

annotate

to provide critical of explanatory notes

Certain formatting standards must be considered when preparing a letter. Which of the following would be considered a key point?

If a street address and box number are given, use the box number

clause

part of a sentence with a subject and a predicate

context

the part of a written or spoken statement that surrounds a particular word or passage and can clarify its meaning

conjunction

meeting, a word that connects

compose

write, to form by putting together, creating

correspondence

written communication; communication by the exchange of letters

contraction

in spelling and punctuation, a shortened version of word or group of words created by the omission of internal letters, with missing letters usually marked by an apostrophe

ellipsis

a mark or series of marks used in writing or printing to indicate an omission, especially of letters or words

domestic

not foreign, private

interjection

used to express strong feeling or emotion. words are usually followed by an exclamation point or a comma

master

refers to a reference document used to compare other similar documents or values to, or an original document save to a file which can be copied or modified as needed

hyphen

a punctuation mark used to divide or create compound words

etiquette

conventional rules for correct behavior

pronoun

a word used instead of a noun, to indicate without naming

postscript

an addition to a letter written after the writer's name has been signed

noun

the name of anything, such as a person, place, object, occurrence or state

preposition

a word that shows the relationship of an object to some other word in the sentence

punctuation

standardized marks in written matter to clarify meaning

stationary

writing materials, especially paper and envelopes

proofread

reading of printed proofs to discover and correct errors

template

an electronic file (or preprinted document) with a pre-designed, customized, format

which of the following is an informal, memo-style communication that is usually specific to one concern?

An interoffice communication

written communication is often called?

correspondance

communication in the health care setting requires a number of forms to be completed. Patients are provided with a written statement from the practice that explains its adherence to the HIPAA regulations regarding their personal information. They are asked to sign a form indicating that they have received a copy (or been provided a copy to read) of the

notice of privacy practices

which of the following statements is true about using email

email provides an easy reference to past communication

The "assistant measured the patients blood pressure & entered the findings on the chart" in the sentence above "measured & entered" represent examples of

verbs

what type of sentence contains 2 or more independent clauses, separated by a comma

compound

any communication you prepare should be written using proper grammar & punctuation & must have which of the following

no misspelled words

There are 14 rules about spelling that are very helpful when you understand how to use them. which of the following is one of the 14 rules?

i before e, except after c

letter styles vary in the location of some of the parts. which of the following is the most popular letter style, because no tab stops are needed?

full block

when you receive mail in the office, which of the following must you do?

date-stamp

When mail is received, you can perform a valuable, timesaving service for the physician by identifying important points to be noted, this is known as

annotating

if a check for services is received by mail you should immediately

endorse-stamp

addresses on envelopes are read by computers using ________________. This requires that the address must be typed, or machine printed to be eligible

optical character readers

of the following items, which is an advantage of using email?

email provides an easy reference to past communications

identify which of the following examples is a type of form letter?

work status note

which of the following is a word or word group that expresses action or a state of being

verb

how should you handle mail received during a providers vacation?

consult with a partner or on-call provider to review mail & messages

you have received a referring physician report in the mail. what you do first?

date-stamp the correspondence

which method of sending mail is considered the most secure to maintain compliance with HIPPA?

registered

which of the following letter styles has the dateline, complimentary close, & typed signature beginning a bit right of center?

modified block

which of the following specially services provided by the USPS provides a proof of mailing & the date & time of delivery or attempted delivery

certified

how can you help keep your computer virus-free?

before opening an email, look at the subject & who sent it

which of the following is generated & received electronically in the EHR

laboratory reports

when composing a letter, where should you key the date line

3 spaces below the letterhead

which of the following are examples of correspondence sent from the medical office

consultations, collection letters, annual examination reminders, HIPPA forms

which letter type is the most time-efficient for ambulatory care settings

full block letters

which of the following is a classification of mail?

first-class mail

which letter style has all lines aligned at the left margin

full block

which of the following is an advantage of using mail in a medical practice

it leaves a trail, so the history of a conversation can be traced

which of the following would you do first when reviewing emails?

look at the subject & who sent it

which is the correct form of the date in a formal letter

January 29, 20XX

which abbreviation is appropriate to use in the inside address of a formal letter?

NY for New York states

DR. Alice Moore dictated a document that was word processed by Amy Garcia, what would the reference initials be

AM: ag

what is the correct abbreviation for a copy notation?

CC