a form letter may be used for which type of letter?
annual physical exam reminders
A mark imprinted on paper that is visible when it is held to the light, usually a sign of quality is referred to as:
a watermark.
A computer program, such as Microsoft Word, that includes numerous built-in templates is referred to as:
word processing
In a physician's office, written communication is used for:
informing the staff officially of a policy or decision.
Which of the following would be considered one of the "pros" of using email?
Email enables us to communicate without picking up the phone
Which of the following would be considered a "con" of using email?
Email is not as secure, private, and confidential as people think.
A good tip to keep your computer virus-free is to
d. never open an executable or script file (files with .exe or .vbs suffixes)
A HIPAA-compliant form used to release personal information with the signed consent of the patient is known as a:
release of information form
The process of carefully reading written material and marking errors for correction is known as:
proofreading
Names of persons and places, the first word in a sentence, names of holidays, principal words in titles of major works, and any product or title that might be trademarked should be:
capitalized.
What is the general rule for expressing numbers in numeric form versus spelling them out?
Numbers under 10 should be spelled out, and numbers over 10 should be expressed in numeric form.
What punctuation is used to formally introduce a word, a list, a statement or question, a series of statements, or a long quotation?
colon
In a business letter, the greeting to the recipient is called the:
salutation
adverb
how? what? when? where? how often?
adjective
describes, limits, or restricts a noun or pronoun
apostrophe
used in contractions tp signify that one or more letters have been left out
annotate
to provide critical of explanatory notes
Certain formatting standards must be considered when preparing a letter. Which of the following would be considered a key point?
If a street address and box number are given, use the box number
clause
part of a sentence with a subject and a predicate
context
the part of a written or spoken statement that surrounds a particular word or passage and can clarify its meaning
conjunction
meeting, a word that connects
compose
write, to form by putting together, creating
correspondence
written communication; communication by the exchange of letters
contraction
in spelling and punctuation, a shortened version of word or group of words created by the omission of internal letters, with missing letters usually marked by an apostrophe
ellipsis
a mark or series of marks used in writing or printing to indicate an omission, especially of letters or words
domestic
not foreign, private
interjection
used to express strong feeling or emotion. words are usually followed by an exclamation point or a comma
master
refers to a reference document used to compare other similar documents or values to, or an original document save to a file which can be copied or modified as needed
hyphen
a punctuation mark used to divide or create compound words
etiquette
conventional rules for correct behavior
pronoun
a word used instead of a noun, to indicate without naming
postscript
an addition to a letter written after the writer's name has been signed
noun
the name of anything, such as a person, place, object, occurrence or state
preposition
a word that shows the relationship of an object to some other word in the sentence
punctuation
standardized marks in written matter to clarify meaning
stationary
writing materials, especially paper and envelopes
proofread
reading of printed proofs to discover and correct errors
template
an electronic file (or preprinted document) with a pre-designed, customized, format
which of the following is an informal, memo-style communication that is usually specific to one concern?
An interoffice communication
written communication is often called?
correspondance
communication in the health care setting requires a number of forms to be completed. Patients are provided with a written statement from the practice that explains its adherence to the HIPAA regulations regarding their personal information. They are asked to sign a form indicating that they have received a copy (or been provided a copy to read) of the
notice of privacy practices
which of the following statements is true about using email
email provides an easy reference to past communication
The "assistant measured the patients blood pressure & entered the findings on the chart" in the sentence above "measured & entered" represent examples of
verbs
what type of sentence contains 2 or more independent clauses, separated by a comma
compound
any communication you prepare should be written using proper grammar & punctuation & must have which of the following
no misspelled words
There are 14 rules about spelling that are very helpful when you understand how to use them. which of the following is one of the 14 rules?
i before e, except after c
letter styles vary in the location of some of the parts. which of the following is the most popular letter style, because no tab stops are needed?
full block
when you receive mail in the office, which of the following must you do?
date-stamp
When mail is received, you can perform a valuable, timesaving service for the physician by identifying important points to be noted, this is known as
annotating
if a check for services is received by mail you should immediately
endorse-stamp
addresses on envelopes are read by computers using ________________. This requires that the address must be typed, or machine printed to be eligible
optical character readers
of the following items, which is an advantage of using email?
email provides an easy reference to past communications
identify which of the following examples is a type of form letter?
work status note
which of the following is a word or word group that expresses action or a state of being
verb
how should you handle mail received during a providers vacation?
consult with a partner or on-call provider to review mail & messages
you have received a referring physician report in the mail. what you do first?
date-stamp the correspondence
which method of sending mail is considered the most secure to maintain compliance with HIPPA?
registered
which of the following letter styles has the dateline, complimentary close, & typed signature beginning a bit right of center?
modified block
which of the following specially services provided by the USPS provides a proof of mailing & the date & time of delivery or attempted delivery
certified
how can you help keep your computer virus-free?
before opening an email, look at the subject & who sent it
which of the following is generated & received electronically in the EHR
laboratory reports
when composing a letter, where should you key the date line
3 spaces below the letterhead
which of the following are examples of correspondence sent from the medical office
consultations, collection letters, annual examination reminders, HIPPA forms
which letter type is the most time-efficient for ambulatory care settings
full block letters
which of the following is a classification of mail?
first-class mail
which letter style has all lines aligned at the left margin
full block
which of the following is an advantage of using mail in a medical practice
it leaves a trail, so the history of a conversation can be traced
which of the following would you do first when reviewing emails?
look at the subject & who sent it
which is the correct form of the date in a formal letter
January 29, 20XX
which abbreviation is appropriate to use in the inside address of a formal letter?
NY for New York states
DR. Alice Moore dictated a document that was word processed by Amy Garcia, what would the reference initials be
AM: ag
what is the correct abbreviation for a copy notation?
CC