As Luke and Erick begin a conversation, they are likely to engage in

small talk

After Selena’s comment concerning the budget deadlines, Sharon started talking about her vacation plans, therefore violating the idea of

conversational coherence

Dakota tends to be shy and withdrawn in face-to-face conversations.Yet online he has many friends that he communicates with and seeks social support from. Which aspect of online empathy and support is Dakota benefiting from?

benefit to apprehensive person

In high-context cultures

you are more likely to see greater use of qualifiers

Karen and Kelly are discussing their relationship in a busy location in the student center.Karen suggests to Kelly that they move the conversation to his dorm room. Karen is likely concerned about

protecting their privacy

Marcus and Janet have been married for ten years. When they tell stories about their travels at dinner parties, they often co-narrate, which means

they often finish each other’s sentences when telling the story

Tirana conveyed _____ by telling Carlos that she understood his feelings and could see his point of view.

empathy

To show _____, you need to be direct, honest, and straightforward in your communication.

authenticity

You can still express_____ without having to approve of another person’s behaviors or view.

confirmation

A good supportive response to the statement, “I was called out on a pitch that was obviously outside the strike zone,” would be

“You must be bummed.What a shame.”

A statement that interprets information or experiences by offering a reasonable alternative explanation for an event or circumstance is often referred to as

framing

Advantages of support in cyberspace include

not being face to face makes it easier to disclose problems and the capacity to hear from a variety of people around the world

Jessie felt sick to her stomach because she sensed how disappointed Alan felt after losing the game. This is an example of

empathetic responsiveness

Josie recently lost her husband to cancer.She wants to find a method to memorialize him in a fashion that will allow others to share feelings as they cope with the loss.She decides to create a digital memorial to allow others to post comments.This form of communication is called

transcorporeal communication

Negative facework involves doing all of the following except

expressing your admiration for your partner’s courage or effort

Online support groups have been shown to provide support

in times of national or public tragedies, for people who seek help but want to remain anonymous and for those who have uncommon chronic or terminal diseases

Other-centered messages

utilize active listening and encourage talk

Perspective taking

is empathizing by imagining yourself in another person’s situation

To become more effective at using empathizing with others as a communication skill, you should

pay attention to what the person is saying

Cultures vary in levels of acceptable self-disclosure; overall, _____ have the highest perceived degree of self-disclosure.

Americans

Disclosure includes

sharing personal information about yourself, sharing personal information about others and sharing personal feelings

Disclosure-privacy dialectic

is the tension between sharing and protecting private information, is also known as the openness and closedness dialecticis and a complex decision-making pull felt by people in a relationship

If you were trying to describe your feelings, which of the following would be least acceptable?

I’m qualified.

In a risk-benefit analysis, individuals

weigh the advantages of a relationship against the costs

Intimate self-disclosure is appropriate

when it is reciprocated

Owning feelings involves

making “I” statements

Sally met Jeremy briefly at a party. She is interested in getting to know him better, so she finds him on Facebook. Sally finds the information that his friends post about him as credible. This can be attributed to what theory?

warranting theory

Spike bobbles the easy grounder hit to him and then throws the ball over the first baseman’s head. The best worded constructive criticism to his action would be

“You’re taking your eye off the ball before you actually field it.”

The points that separate the parts of ourselves that we are comfortable sharing from those we keep private are

personal boundaries

A message that tells others how to treat us respectfully and meet our expectations is a

personal request

Appeals to negative emotions like fear, shame, anger, and sadness may be effective when persuading others to

take an action

Assertive behavior is characterized by

standing up for your personal rights

Assertive messages can be risky because

you may be perceived as aggressive

Both Becky and Latoya have their ears pierced because Janie, the most popular girl in their class, has her ears pierced. This is an example of what kind of power?

referent

If you try to get another person to like you, trust you, or have confidence in your ability, you are trying to use a means of persuasion known as

credibility

The elaboration likelihood model developed by Richard Petty focuses on

how we process persuasive messages

Reasons should be supported by

evidence

Owning feelings, avoiding confrontational language, and maintaining a firm but pleasant tone of voice are all characteristics of

assertive behavior

The reason that passive-aggressive behavior is so damaging to relationships is because

the behavior appears harmless, it doesn’t allow the other person to respond and it is coercive

A style of conflict management that gives some satisfaction to both parties is

compromising

All of the following are conflicts, but a(n) _____ is a conflict that is apparent, not real.

pseudoconflict

As Yelena approaches Derek with a conflict, he jumps up from his chair and states that he is late for work. From this, you may assume that Derek is using the _____ conflict style.

withdrawing

Conflict in a relationship is

inevitable

If Charlene takes the blame for the failure of her team, even though she did nothing wrong, she is exhibiting which approach to conflict?

other-face orientation

Glen reports that the first deal was made on February 28. Nora says that the first deal was made on January 19. The conflict that ensues is

a fact conflict

Once a mediator comes up with a solution, and both conflict partners understand the solution, the mediator should

help establish an action plan that specifies what each party should do

Policy conflicts are often based on personal opinion, with no “right” or “wrong” way to solve them. What is the best way to manage a policy conflict?

compromise

Sarah is an avid reader and fan of the Twilight series.She has read all the books and anxiously awaits each movie release.On Twitter she notices that someone tweets that “all twilight fans are lame and need to get a life.”Before responding, what should she do?

ignore the message

The principle of negative reciprocity says that we tend to

repay negative treatment with negative treatment

A nurturing parental communication style includes

encouraging messages and displays of affection and praise

A parent who provides inconsistent nurturing, meeting infant’s needs only time to time, will have a child who develops

an anxious-ambivalent attachment

Close male relationships are often characterized by

covert intimacy

Couples who withdraw or accommodate to avoid conflict are not solving problems

collaboratively

In the family system, rules of conflict are often based on

the parent’s preferred conflict style

Jana has been a friend of the Monroe family for years. She regularly attends holiday celebrations and takes vacations with the family. She is considered

fictive kin

Jealousy may cause all of the following except

covert intimacy

Mary Anne Fitzpatrick says that when marriage partners follow the values accepted by parents and place emphasis on stability, they are likely to be engaged in a marriage type she calls

traditional

One way to open the lines of family communication is

have a set time when all members of the family can interact with each other

You are more likely to experience mutual understanding with your partner when

you swing back and forth between seeing things from your point of view and your partner’s