Violence in the workplace may take the form of physical harm, psychological harm and what other form?

Property damage

What is a commonly accepted method for dealing with job-related employee problems?

First discuss the problem with the employee in private

Who should conduct plant tours?

An employee who is very familiar with plant operations and can answer likely questions asked

What has consistently caused more waterborne disease outbreaks in the US than any other reported factor?

Contamination through cross connections

The management style called Theory Z is also known as?

Participative management

What is a rule-of-thumb regarding written communications?

Avoid extra words and phrases

This form of backflow is caused by a negative or below atmospheric pressure within a water system?

Backsiphonage

Preparing a detailed list of all the tasks to be performed to operate and maintain the treatment plant is the first step in what?

Analyzing the utility's staffing needs

A reverse flow condition created by a difference in water pressures, that causes water flow to back into the distribution pipes is called?

Back flow

A manager who uses a strict, autocratic style of management is practicing what style of management?

Theory X

Which function of management consists of determining goals, policies and procedures?

Planning

Which function of management includes guiding, teaching, motivating and supervising operators?

Directing

What is the first function of management?

Planning

Setting time elements for shift operation is included in what function of management?

Organizing