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Book 2 Ch 9 - Management Practice Quiz

front 1

Violence in the workplace may take the form of physical harm, psychological harm and what other form?

back 1

Property damage

front 2

What is a commonly accepted method for dealing with job-related employee problems?

back 2

First discuss the problem with the employee in private

front 3

Who should conduct plant tours?

back 3

An employee who is very familiar with plant operations and can answer likely questions asked

front 4

What has consistently caused more waterborne disease outbreaks in the US than any other reported factor?

back 4

Contamination through cross connections

front 5

The management style called Theory Z is also known as?

back 5

Participative management

front 6

What is a rule-of-thumb regarding written communications?

back 6

Avoid extra words and phrases

front 7

This form of backflow is caused by a negative or below atmospheric pressure within a water system?

back 7

Backsiphonage

front 8

Preparing a detailed list of all the tasks to be performed to operate and maintain the treatment plant is the first step in what?

back 8

Analyzing the utility's staffing needs

front 9

A reverse flow condition created by a difference in water pressures, that causes water flow to back into the distribution pipes is called?

back 9

Back flow

front 10

A manager who uses a strict, autocratic style of management is practicing what style of management?

back 10

Theory X

front 11

Which function of management consists of determining goals, policies and procedures?

back 11

Planning

front 12

Which function of management includes guiding, teaching, motivating and supervising operators?

back 12

Directing

front 13

What is the first function of management?

back 13

Planning

front 14

Setting time elements for shift operation is included in what function of management?

back 14

Organizing