front 1 The activity of selecting words and/or nonverbal to express your ideas is known as a. sender | back 1 d. encoding |
front 2 An example of "noise" that might interfere with communication is a. a person coughing | back 2 d. all of the above are examples of "noise" communication |
front 3 If an individual fails to hear a message because she is angry, which of the following types of noise is hindering the communication process? a. physical | back 3 b. psychological |
front 4 Egotism falls into which category of factors that interfere with effective communication? a. physical noise | back 4 b. psychological noise |
front 5 Jenn is beginning to feel that her 12 year friendship with Robin is dissolving because Robin seldom allows her to talk during their conversations. Which of the following elements of the process of communication has Jenn been forced to assume most often in this relationship? a. Sender | back 5 b. Receiver |
front 6 An example of feedback is a. a puzzled expression | back 6 d. all of the above are examples of feedback |
front 7 Angela, who is exhausted because she is working two jobs, has been making mistakes because she has not been listening attentively to the boss' directions. Which type of noise is causing a breakdown in the communication process between Angel and her supervisor? a. physical noise | back 7 b. physiological noise |
front 8 Channels of communication are a. gesture | back 8 c. methods used to deliver a message |
front 9 If an individual interpreted a message incorrectly because there was a misunderstanding about the nature if the relationship that existed between communicators, which of the following elements of the context for the communication process would be contributing? a. physical context | back 9 b. social context |
front 10 The chronological context of a conversation refers to a. the time of day when you are communicating | back 10 a. the time of day when you are communicating |
front 11 Richards has been attempting to give his subordinates encouragement by saying "thank you" when they turn in their projects. But he has just discover that most of his subordinates are unhappy with their jobs because they think Richard isn't providing enough praise for their hard work. This example illustrates that a. meaning resides in the words we use | back 11 c. the message sent is not always the same as the message received |
front 12 Communication is a. reversible | back 12 b. irreversible |
front 13 If people believe that eventually they can get what they want if they simply communicate in the correct way, which of the principles of communication do they fail to understand? a. One cannot not communicate | back 13 d. Communication is not a panacea |
front 14 Employees who feel free to express dissenting ideas to their booses are often more _____ than those who do not feel free to express dissent. a. satisfied | back 14 a. satisfied |
front 15 If you make a harsh and unkind comment to someone a. they will forgive and forget, as long as you apologize
later | back 15 c. the statement is likely to remian etched in their memory |
front 16 Informal communication includes all of the following except a. performance appraisais | back 16 a. performance appraisais |
front 17 Maria and Sam work in different departments of the same company. They discovered that it was much quicker to e-mail each other for information they needed from each other departments than to use official or formal channels. This is an example of the _____ function of informal communication. a. confirming | back 17 c. expediting |
front 18 You should choose written communication in preference to other channels when a. you want to decrease your chance of making errors | back 18 a. you want to decrease your chance of making errors |
front 19 The channel of communication recommended for messages of a highly personal nature is: a. email | back 19 c. oral communication |
front 20 Which of the following is a disadvantage of using face-to-face communication over other communication channel? a. There is lag time between transmission and reception of
the message | back 20 c. It is often difficult to schedule a time to meet face-to-face |
front 21 Traditions, values, customs, rules and codes a group has that provides them with a sense of commonality is the definition of which of the following terms? a. group norms | back 21 c. group culture |
front 22 If an individual were to put faith in the following statement, "Time is money so it should be rationed carefully," which of the following preferences toward time would he have? a. Monochromic | back 22 a. Monochromic |
front 23 According to the text, if an individual had a hearing impairment, which of the following suggestion would be inappropriate during interaction with her? a. face away from the person and speak loudly | back 23 a. face away from the person and speak loudly |
front 24 Those cultures that rely heavily on subtle nonverbal cues to convey meaning utilize which of the following orientations: a. low context | back 24 c. high context |
front 25 If an organization were attempting to develop a strong organizational culture by encourage them to obtain further education and training, which of the following dimensions would it be addressing? a. power distribution and job autonomy | back 25 d. opportunities of growth |
front 26 If we study norms and values of various cultures this knowledge will a. cause us to develop stereotypes | back 26 c. help us communicate more effectively with diverse populations |
front 27 Which metaphor best describes current U.S. culture, including its co-cultures? a. melting-ot | back 27 d. salad bowl |
front 28 In a culture where conflict is avoided, it is appropriate to a. express negative emotions openly | back 28 c. say I'll consider it |
front 29 Which of the following is true about business cars in Asia? a. Business cards are not important | back 29 b. When you receive a business card, you should observe the card, then nod in acknowledgement. |
front 30 Members of a polychronic culture would probably a. melting-ot | back 30 d. spending time getting to know a person before doing business |
front 31 When a person is silent, you should interpret this as a. timidity | back 31 d. you cannot be sure how to interpret a person's silence because the meaning of silence varies depending on the cultures, the context, and the individual. |
front 32 Cultures with high uncertainty avoidance a. value tradition | back 32 a. value tradition |
front 33 A friend asked you if you have any new CDs. You reply, "I just bought "Results Mat Vary" by Limp Bizkit. She says, I meant, have you invested in any 12 or 36 months certificate of deposit" You understood CD to mean compact disc; she meant certificate of deposit . The term CD is a. inflammatory | back 33 c. equivocal |
front 34 Which is the lowest level abstraction? a. "send me a memo of your ideas." | back 34 d. "By the tenth, send me a memo listing the strengths and weaknesses of this project." |
front 35 A special form of vocabulary that is vital when subject matter is either technical or complex is referred to as: a. ambiguous language | back 35 b. jargon |
front 36 When you are trying to summarize large amount of information, the best explanation usually will consist of a. highly specific language | back 36 d. both specific and abstract language |
front 37 Ambiguous language a. should always be avoided | back 37 b. may facilitate harmony and change |
front 38 The statement, "Omar has been nagging me about that job for two weeks" [as opposed to "Omar has inquired about the status of that job."] is an example of a. biased language | back 38 a. biased language |
front 39 A co-worker tells you: It makes me really mad when my boss strolls past my desk and says, "Okay, honey, let's get down to work.' I am not your honey!" For your co-worker, the word honey is a. jargon | back 39 c. trigger word |
front 40 Vivien's interaction with others often includes assertive statements and she frequently interrupts anyone who voices an opinion that is different than hers. According to the text, what communication style is Vivien using? a. feminine | back 40 d. masculine |
front 41 Robert is sensitive to a number of spoken and unspoken conversational cues. His subordinates in his sales division respect him because he also has the ability to develop strong rapport with each co-worker by showing constant support. Which type of communication style is Robert able to use when he is showing support? a. feminine | back 41 a. feminine |
front 42 Rapport talk a. is more typical of masculine speech than feminine
speech | back 42 b. builds connections and community |
front 43 According to research cited in the text, masculine speech tends to be a. report talk | back 43 d. all of these |
front 44 A masculine style uses _______ to maintain control in the conversation a. apologies | back 44 c. verbosity |
front 45 There are various forms of sexual harassment that can exist in any work setting. If Joe expected sexual favors from Sarah in return for a promotion to assistant coordinator of sales, which type of sexual harassment would be involved? a. sexual initiation | back 45 b. quid pro quo |
front 46 The text outlines a number if channels for dealing with sexual harassment, which is an appropriate channel? a. asking harasser to stop or writing a letter to the
harasser | back 46 d. all of these are appropriate |
front 47 An example of a hostile work environment may be a. offensive posters | back 47 d. all of these |
front 48 The text explains that we can change the meaning of a word with a simple change of pitch or volume. This nonverbal characteristic is a. appearance | back 48 b. paralanguage |
front 49 According to your text, listening ______ reading, writing, and speaking on the job. a. is just as important as | back 49 c. occupies more time than |
front 50 Researchers have found that top executives spend approximately _____ percent of the working day listening to someone. a. 30-35% | back 50 c. 65-90% |
front 51 Which one of the following is the most frequent on the job communication activity? a. listening | back 51 a. listening |
front 52 Which is an example of a barrier to effective listening? a. attention deficit disorder and auditory processing
problems | back 52 d. All could be barrier |
front 53 Poor listening can be the result of a. message overload | back 53 e. all of the above |
front 54 Having mental "spare time" while listening is the result of a. rapid thought | back 54 d. all of the above |
front 55 Katie is the supervisor for a calling center and she is experiencing a number of problems with her subordinates. They often bungle the instruction she provides. After doing some research, Katie determined that the reason her instructions were being misinterpreted was because she gave them in the morning, when most employees were not fully awake. Which barrier to effective listening is causing the problem? a. physiological barrier | back 55 a. physiological barrier |
front 56 Robert was listening to the instruction provided by his boss, however, it was difficult to hear each step because Kaetlin and Joshua were engaged in a discussion close by. Which barrier to effective listening is hindering Robert's ability to listen to his boss? a. physical distractions | back 56 a. physical distractions |
front 57 Jim is having problems listening to Diana's descriptions of new computer terminal operation because he is upset with how badly his presentation to the vice-president went earlier. Which of the following reasons for poor listening does this illustrate? a. message overload | back 57 b. preoccupation |
front 58 Which of the following term represents the beliefs that your ideas are more important than others? a. preoccupation | back 58 b. egocentrism |
front 59 Adam believes that he is a good listener and to listen effectively all one must do is simply make eye contact with the person who is talking. In actuality, Adam misses out on more than half of the information that is sent by others. Which of the following is causing Adam to miss out on this valuable information? a. Adam is assuming that listening is a passive process | back 59 a. Adam is assuming that listening is a passive process |
front 60 Which of these is a socio-cultural difference regarding listening? a. attitudes and beliefs about time | back 60 d. all of the above |
front 61 When U.S. Americans speak with persons from an Asian culture, it is common to find that a. U.S. Americans often want to get into business quickly, and not
take time listen to what they perceive as small talk. | back 61 a. U.S. Americans often want to get into business quickly, and not take time listen to what they perceive as small talk. |
front 62 According to the text, questions that carry a hidden agenda are a. preoccupation | back 62 d. counterfeit |
front 63 The term emotional intelligence refers to a. one aspect of a person's IQ | back 63 b. the ability and skill of interacting well with others |
front 64 When offering praise, the text advises you to a. praise progress, not just perfection | back 64 a. praise progress, not just perfection |
front 65 One constructive, non-defensive way to effectively handle criticism directed at you is a. praise progress, not just perfection | back 65 b. seek more information |
front 66 According to your textbook, which of the following is true? a. praise progress, not just perfection | back 66 c. high context cultures value indirectness in conflict |
front 67 When employees who don't want to attend an all-day workshop take the attitude, "You can make me go, but you cant make me pay attention or participate," they have adopted a ______ stance. a. praise progress, not just perfection | back 67 b. lose-lose |
front 68 An important FIRST step to win-win negotiating is to a. praise progress, not just perfection | back 68 d. identify the needs of both parties (collaborating) |
front 69 You are using this approach to conflict if you sacrifice your own principles for the sake of the group a. praise progress, not just perfection | back 69 c. compromising |
front 70 Kelly always attempts to get her way by intimidating the other members of her group. What type of difficult personality is she? a. sherman tank | back 70 a. sherman tank |
front 71 The principal factor in shaping a communication climate is the a. degree to which people feel valued | back 71 a. degree to which people feel valued |
front 72 According to the text, which of the following us NOT a method recommended when attempting to establish and confirm relationships with others in the organization setting? a. degree to which people feel valued | back 72 c. use descriptive "YOU" language |
front 73 Which of the following types of statements is likely to promote a supportive climate? a. degree to which people feel valued | back 73 d. Statement expressed in the "I" language |
front 74 Which of the following would the text characterize as descriptive? a. "I'm worried about your report having even
small errors." | back 74 a. "I'm worried about your report having even small errors." |
front 75 Which of the following barriers to effective listening is represented by the fact that men and women often use different listening styles? a. "I'm worried about your report having even
small errors." | back 75 c. socialcultural barrier |
front 76 The Communication Process: Sender, Encoding, Receiver, Decode, The Channel, Feedback. | back 76 The sender is the communicator who encodes a message through certain words or nonverbal methods. The receiver is the person who receives the message from the sender and decodes the message. The Channel is the medium or the method used to deliver the message. Communication is a two-way street. The response of the receiver to the sender’s message is called feedback. Feedback could be nonverbal (smiles, frowns, sighs) or oral. In many cases no message is also feedback. Diane is the sender who wishes to channel a message to Danielle in person. Diane is concern for Danielle’s safety. Diane verbally encodes this message, “Danielle, please be careful and slow down. I don’t want you to get hurt, I love you too much.” Danielle is the receiver and decode Diane’s message. She understands that Diane loves her very much and concern about her well-being. Danielle gives Diane a non-verbal feedback response by smiling and nodding. |
front 77 The three types of noise that blocks communication: Psychological noise, Physiological noise, Physical Noise (External noise). | back 77 Psychological noise: Preoccupation with an emotion Example: Dayna is verbally sending a message to Danielle, but Danielle did not receive the message accurately. She was preoccupied with the thoughts of her wedding. Physiological noise: Discomfort in the body Example: Daniel sends Diane a message via email. Diane misread the message because she was preoccupied with the ache in her foot. Physical noise: Distracting noise from the environment Example: Diane is verbally asking Danielle a question. Danielle did not hear the question because of the sound of bacons sizzling in the frying pan. |
front 78 The differences between men and women communication: | back 78 Men do report talk. They tend to be content and concrete oriented. Example: “This toothpaste is mine.” Women do rapport talk. They are empathy by using tag questions and listening sounds. Example: “Hmm, I would like to borrow your toothpaste. Is it all right if I use some? That won’t be a problem, right? *When stressed women reach out, they connect and share. While men withdraws and dis |