front 1 A clear and accurate message can be communicated even if the listener ignores the speaker. | back 1 False |
front 2 A receiver who responds to a sender with comments or a nod of the head is using shared listening. | back 2 False |
front 3 Firmly shaking a person's hand does not convey a message. | back 3 False |
front 4 You-statements help people give advice that their friends will follow. | back 4 False |
front 5 A passive listener hears words without listening for meaning. | back 5 False |
front 6 Checking out a message encourages a sender to restate or expand on the message to make it clearer. | back 6 True |
front 7 As self-esteem increases, a person's ability to communicate usually increases. | back 7 True |
front 8 Once communication patterns are learned, they cannot be changed. | back 8 False |
front 9 Negotiation cannot take place if either side will not give-and-take. | back 9 True |