1
A clear and accurate message can be communicated even if the listener ignores the speaker.
False
2
A receiver who responds to a sender with comments or a nod of the head is using shared listening.
False
3
Firmly shaking a person's hand does not convey a message.
False
4
You-statements help people give advice that their friends will follow.
False
5
A passive listener hears words without listening for meaning.
False
6
Checking out a message encourages a sender to restate or expand on the message to make it clearer.
True
7
As self-esteem increases, a person's ability to communicate usually increases.
True
8
Once communication patterns are learned, they cannot be changed.
False
9
Negotiation cannot take place if either side will not give-and-take.
True