T or F: One of the best ways to remain a motivated listener is to periodically remind yourself of how important good listening skills are to organizations you work for.

True

On average, _____ percent of what people hear is forgotten within _____ hours or is distorted.

75; 48

Which of the following is a suggested technique for listening to people from other cultures?

Learn about the emotional and nonverbal customs of the speaker.

Listeners typically cannot control the ethical behavior of the speaker, but they can at least control their own behavior. Which of the following is listed in the textbook as a guideline regarding ethical listening?

Don’t be a selective listener who hears only what he or she wants to hear.

Which of the following is a fundamental quality of a good listener?

They listen for nonverbal and emotional cues as well as spoken words.

Of the eight major listening styles, which style is the most effective?

active listeners

_______ are superficial listeners who rarely hear the meaning and intent of words, while _______ listen for pleasure and relaxation

Marginal listeners; casual listeners

Which of the following is a nonverbal suggestion for improving listening skills?

maintain normal eye contact

The following attitudes are examples of _______ barriers to effective listening: The message is boring, there is little I can learn, the message is not interesting, and I have limited personal experience relating to the message.

content-related

Which one of the following barriers to listening is the most important one for a person to overcome in his or her effort to become an effective listener?

inappropriate attitude about listening

The five steps in the listening process were presented and discussed in the textbook. They are, in order, receiving, __________ interpreting, __________ and storing.

focusing; accepting

One of the guiding principles of business etiquette is:

Always treat people with consideration and respect

Which of the following is a trick for remembering names?

Repeat the name

The ______ is the person that flatters the boss to advance their career.

Sycophant

Remember to give credit where its due and don't hog all the credit.

Which of the following is one of the "six rules to work bye" presented in the textbook?

Admit when you don't know the answer.

Which of the following is a recommended tip for establishing and keeping a good relationship with your boss?

Listen and Think

Learning to accept criticism can be difficult for people who have never been subject to criticism. It is best for people to _______.

Ask if he/she is available for a short conversation

If you call someone without an appointment to speak with him/her, what should be the first thing that you do?

Never spend more than ten minutes with any one person.

Which of the following is a suggested method for improving networking at functions?

The co-worker that loves a good story and will happily divulge any confidence to a willing listener.

The Tattletale

The co-worker who is often charming and always covers their tracks.

The Backstabber

co-worker that can taint the atmosphere of the entire office with groundless suspicions, accusations, and fears.

The Victim

co-worker who agrees with everything the boss says, at least whenever the boss is withing hearing distance.

The Sycophant

True or False: The backstabber is a less malicious version of a tattletale, and will divulge and confidence to anyone willing to listen.

False

True or False: As mentioned in the textbook, the person who flatters anyone who can advance his or her career is referred to as a smooth operator.

False

True or False: It is okay to remain seated when meeting someone in all situations

False

Which of the following is an international dinning tip?

Accept what is on your plate with thanks

True

True or False: Fidgeting during a meeting should be avoided because it can signify boredom and a lack of interest with a topic

True

True or False: One should make a noticeable effort to sound professional and personable on a phone call.

A __________ is a small number of people with complementary competencies who are committed to common performance goals and working relationships for which they hold themselves mutually accountable.

team

__________ provide a practical option in global companies where team members may work in two or more countries.

Virtual teams

__________ make it possible for virtual teams to share organizational information with minimal security concerns.

Intranets

The __________ stage of group/team formation is typically characterized by members sharing strong feelings and attitudes.

This personal conflict style is characterized by the belief that everyone stands to lose if conflict goes unresolved.

_________ is most likely to occur when groups and teams are too cohesive and are also rushing to closure.

Groupthink

Reflect on the symptoms of groupthink. With this in mind, __________ occur(s) when group/team members accept decisions prematurely, often assuming that silence implies consent.

shared illusions of unanimity

The __________ is characterized by much statement making, disagreeing, and interrupting.

fightere

The most effective team size is ____________ members.

5-7

___________________ involves writers working together to create a common document, using Shareware or another computer program that allows several collaborators to simultaneously modify a central document from their own computer.

reciprocal collaboration

T or F: Chinese business people expect that during meetings speaking is evenly distributed among all persons present.

False

T or F: Tele-presence systems conferences and video conferences are interchangeable terms currently used to describe electronic meeting systems meetings.

False

T or F: Since meeting leaders hope to stimulate creativity during meetings, they should not stifle meeting participants by requiring them to stick to an agenda.

False

T or F: The ending time of a meeting should not be included on an agenda because it is difficult to accurately estimate.

False

T or F: Visual aids are an important aspect of effective business meetings because they hold the potential of increasing participant understanding and retention.

True

Which of the following is not one of the suggested ways of running successful virtual meetings?

prepare participants near the beginning of the meetings

A __________ is a gathering in which a purposeful exchange or transaction occurs among two or more people with a common interest, purpose, or problem.

business meeting

Which of the following is not a reason for holding a business meeting?

to share a meal

As a general rule, if your reason(s) for holding a meeting is that the topic(s) is important, controversial, sensitive, critical, and/or complex, hold a __________.

face-to-face meeting

__________ link up three or more people at three or more locations for a joint telephone conversation.

Conference calls

_________ have recently been added to the list of meeting methods leading to a potential improvement over conventional videoconferencing.

Telepresence systems

Which of the following counterproductive behaviors was presented on both the "Counterproductive Meeting Leader Behaviors" list and the "Counterproductive Meeting Participant Behaviors " list in the textbook?

monopolizing

Business people frequently exchange business cards at meetings. With this in mind, if you are going to give your __________ business partner your business card at a meeting, the contact information on the business card should be in ___________ only. Your contact information should not be printed in your native language on the reverse side.

German, German

Which of the following meeting agenda components is recommended as a means of helping to keep meetings on schedule?

allotted time for each topic to be discussed or thing to be accomplished

Face-to-face business meetings are typically most effective when their length does not exceed __________ minutes and electronic meetings when their length does not exceed __________ minutes.

90 30