mgmt 3330 Flashcards

T or F: When listening to a speaker from another culture, it is important to be open minded about the different attitudes, values, and practices that differ between cultures.

T or F: When individuals come to organizations with the right attitude regarding listening and good listening skills, career success will definitely follow.

T or F: Message-content listening style is considered to be the single-best listening style to practice.

T or F: Polyphasic activity typically enhances listening effectiveness.

T or F: One of the best ways to remain a motivated listener is to periodically remind yourself of how important good listening skills are to organizations you work for.

On average, _____ percent of what people hear is forgotten within _____ hours or is distorted.

Which of the following is a suggested technique for listening to people from other cultures?

Listeners typically cannot control the ethical behavior of the speaker, but they can at least control their own behavior. Which of the following is listed in the textbook as a guideline regarding ethical listening?

Which of the following is a fundamental quality of a good listener?

Of the eight major listening styles, which style is the most effective?

_______ are superficial listeners who rarely hear the meaning and intent of words, while _______ listen for pleasure and relaxation

Which of the following is a nonverbal suggestion for improving listening skills?

The following attitudes are examples of _______ barriers to effective listening: The message is boring, there is little I can learn, the message is not interesting, and I have limited personal experience relating to the message.

Which one of the following barriers to listening is the most important one for a person to overcome in his or her effort to become an effective listener?

The five steps in the listening process were presented and discussed in the textbook. They are, in order, receiving, __________ interpreting, __________ and storing.

One of the guiding principles of business etiquette is:

Which of the following is a trick for remembering names?

The ______ is the person that flatters the boss to advance their career.

Remember to give credit where its due and don't hog all the credit.

Admit when you don't know the answer.

Listen and Think

Ask if he/she is available for a short conversation

Never spend more than ten minutes with any one person.

The co-worker that loves a good story and will happily divulge any confidence to a willing listener.

The co-worker who is often charming and always covers their tracks.

co-worker that can taint the atmosphere of the entire office with groundless suspicions, accusations, and fears.

co-worker who agrees with everything the boss says, at least whenever the boss is withing hearing distance.

True or False: The backstabber is a less malicious version of a tattletale, and will divulge and confidence to anyone willing to listen.

True or False: As mentioned in the textbook, the person who flatters anyone who can advance his or her career is referred to as a smooth operator.

True or False: It is okay to remain seated when meeting someone in all situations

Which of the following is an international dinning tip?

True

True

A __________ is a small number of people with complementary competencies who are committed to common performance goals and working relationships for which they hold themselves mutually accountable.

__________ provide a practical option in global companies where team members may work in two or more countries.

__________ make it possible for virtual teams to share organizational information with minimal security concerns.

The __________ stage of group/team formation is typically characterized by members sharing strong feelings and attitudes.

This personal conflict style is characterized by the belief that everyone stands to lose if conflict goes unresolved.

_________ is most likely to occur when groups and teams are too cohesive and are also rushing to closure.

Reflect on the symptoms of groupthink. With this in mind, __________ occur(s) when group/team members accept decisions prematurely, often assuming that silence implies consent.

The __________ is characterized by much statement making, disagreeing, and interrupting.

The most effective team size is ____________ members.

___________________ involves writers working together to create a common document, using Shareware or another computer program that allows several collaborators to simultaneously modify a central document from their own computer.

T or F: Chinese business people expect that during meetings speaking is evenly distributed among all persons present.

T or F: Tele-presence systems conferences and video conferences are interchangeable terms currently used to describe electronic meeting systems meetings.

T or F: Since meeting leaders hope to stimulate creativity during meetings, they should not stifle meeting participants by requiring them to stick to an agenda.

T or F: The ending time of a meeting should not be included on an agenda because it is difficult to accurately estimate.

T or F: Visual aids are an important aspect of effective business meetings because they hold the potential of increasing participant understanding and retention.

Which of the following is not one of the suggested ways of running successful virtual meetings?

A __________ is a gathering in which a purposeful exchange or transaction occurs among two or more people with a common interest, purpose, or problem.

Which of the following is not a reason for holding a business meeting?

As a general rule, if your reason(s) for holding a meeting is that the topic(s) is important, controversial, sensitive, critical, and/or complex, hold a __________.

__________ link up three or more people at three or more locations for a joint telephone conversation.

_________ have recently been added to the list of meeting methods leading to a potential improvement over conventional videoconferencing.

Which of the following counterproductive behaviors was presented on both the "Counterproductive Meeting Leader Behaviors" list and the "Counterproductive Meeting Participant Behaviors " list in the textbook?

Business people frequently exchange business cards at meetings. With this in mind, if you are going to give your __________ business partner your business card at a meeting, the contact information on the business card should be in ___________ only. Your contact information should not be printed in your native language on the reverse side.

Which of the following meeting agenda components is recommended as a means of helping to keep meetings on schedule?

Face-to-face business meetings are typically most effective when their length does not exceed __________ minutes and electronic meetings when their length does not exceed __________ minutes.