front 1 Bonus | back 1 An extra reward given to employees for reaching a certain target |
front 2 Commission | back 2 Salespeople are given a % of the selling price if they make a sale |
front 3 Herzberg’s Hygiene Factors | back 3 Basic employee needs which must be fulfilled before employees can be motivated |
front 4 Job enrichment | back 4 Employees are given additional responsibility in their day to day tasks, which often involves more training or development |
front 5 Job rotation | back 5 Employees switch simple tasks for a short time |
front 6 Labour turnover | back 6 The number of employees leaving a business in a year and is calculated as a share of the total workforce |
front 7 Maslow’s hierarchy of needs | back 7 Ranks human needs in order from survival needs to self-actualisation |
front 8 Motivation | back 8 Motivation is the reason why employees work hard and effectively for a business |
front 9 Opportunities for promotion | back 9 Rewarding employees with positions of higher status or responsibility in the business |
front 10 Profit Sharing | back 10 Employees get rewarded with a % of the firm’s profits annually |
front 11 Salary | back 11 Fixed payment usually paid monthly |
front 12 Taylor’s Motivational Theory | back 12 Viewed workers as machines, the more you pay they harder they will work |
front 13 Team working | back 13 Groups of employees are given responsibility for a specific project, department or unit of work |
front 14 Wages | back 14 Payment for work usually paid weekly |
front 15 Autocratic Leadership | back 15 The leader makes all decisions, one-way communication |
front 16 Chain of command | back 16 The path through which authority is passed down through an organisation |
front 17 Delegation | back 17 Passing responsibility to subordinates to complete tasks |
front 18 Democratic leadership | back 18 Leader consults with employees before making a decision, two-way communication |
front 19 Lassez-Faire Leadership | back 19 A “hand’s off” approach to leadership where most decisions and responsibility are delegated to employees |
front 20 Span of control | back 20 No of subordinates who report to each manager/supervisor |
front 21 Functions of management | back 21 Planning, commanding, controlling, organising and co-ordinating |
front 22 Discrimination | back 22 Treating an employee differently because of age, ethnicity, gender or disability |
front 23 Dismissal | back 23 End of employment due to underperformance or breaking company regulations |
front 24 External recruitment | back 24 Hiring an employee for a post not currently employed by the business |
front 25 Healthy and safety | back 25 Responsibility to ensure the workplace is safe and no accidents occur |
front 26 Induction training | back 26 Training to familiarise new employees with the workplace, co-workers and procedures |
front 27 Internal recruitment | back 27 Hiring an employee for a post currently employed by the business in another post |
front 28 Job Advertisement | back 28 Tells potential applicants about the job, what the requirements are and how to apply |
front 29 Job description | back 29 Duties and responsibilities of a position |
front 30 Legal minimum wage | back 30 Government sets the minimum pay rate for workers within a country |
front 31 Off the job training | back 31 Training off-site at a college or specialist training location |
front 32 On the job training | back 32 Training at the workplace under the direction of an experienced employee |
front 33 Recruitment and Selection | back 33 Finding and choosing the correct candidate for the vacant job post |
front 34 Short-listing | back 34 Choosing the most suitable candidates to invite to interview |
front 35 Trade Union | back 35 An organisation of employees who aim to improve the pay and conditions of their members |
front 36 Training | back 36 Improving the knowledge and skills of employees so they perform their jobs more effectively |
front 37 Unfair dismissal | back 37 Ending a work contract without proper or legal justification |
front 38 Interview | back 38 Employers ask potential employees questions to decide if they are suitable for the job |
front 39 Redundancy | back 39 Losing employment as the position no longer exists, for example after a factory is closed |
front 40 Communication (effective) | back 40 The message is passed to intended recipients and understood with feedback to confirm understanding |
front 41 Communication barriers | back 41 Anything that prevents receiving and understanding messages |