Bonus
An extra reward given to employees for reaching a certain target
Commission
Salespeople are given a % of the selling price if they make a sale
Herzberg’s Hygiene Factors
Basic employee needs which must be fulfilled before employees can be motivated
Job enrichment
Employees are given additional responsibility in their day to day tasks, which often involves more training or development
Job rotation
Employees switch simple tasks for a short time
Labour turnover
The number of employees leaving a business in a year and is calculated as a share of the total workforce
Maslow’s hierarchy of needs
Ranks human needs in order from survival needs to self-actualisation
Motivation
Motivation is the reason why employees work hard and effectively for a business
Opportunities for promotion
Rewarding employees with positions of higher status or responsibility in the business
Profit Sharing
Employees get rewarded with a % of the firm’s profits annually
Salary
Fixed payment usually paid monthly
Taylor’s Motivational Theory
Viewed workers as machines, the more you pay they harder they will work
Team working
Groups of employees are given responsibility for a specific project, department or unit of work
Wages
Payment for work usually paid weekly
Autocratic Leadership
The leader makes all decisions, one-way communication
Chain of command
The path through which authority is passed down through an organisation
Delegation
Passing responsibility to subordinates to complete tasks
Democratic leadership
Leader consults with employees before making a decision, two-way communication
Lassez-Faire Leadership
A “hand’s off” approach to leadership where most decisions and responsibility are delegated to employees
Span of control
No of subordinates who report to each manager/supervisor
Functions of management
Planning, commanding, controlling, organising and co-ordinating
Discrimination
Treating an employee differently because of age, ethnicity, gender or disability
Dismissal
End of employment due to underperformance or breaking company regulations
External recruitment
Hiring an employee for a post not currently employed by the business
Healthy and safety
Responsibility to ensure the workplace is safe and no accidents occur
Induction training
Training to familiarise new employees with the workplace, co-workers and procedures
Internal recruitment
Hiring an employee for a post currently employed by the business in another post
Job Advertisement
Tells potential applicants about the job, what the requirements are and how to apply
Job description
Duties and responsibilities of a position
Legal minimum wage
Government sets the minimum pay rate for workers within a country
Off the job training
Training off-site at a college or specialist training location
On the job training
Training at the workplace under the direction of an experienced employee
Recruitment and Selection
Finding and choosing the correct candidate for the vacant job post
Short-listing
Choosing the most suitable candidates to invite to interview
Trade Union
An organisation of employees who aim to improve the pay and conditions of their members
Training
Improving the knowledge and skills of employees so they perform their jobs more effectively
Unfair dismissal
Ending a work contract without proper or legal justification
Interview
Employers ask potential employees questions to decide if they are suitable for the job
Redundancy
Losing employment as the position no longer exists, for example after a factory is closed
Communication (effective)
The message is passed to intended recipients and understood with feedback to confirm understanding
Communication barriers
Anything that prevents receiving and understanding messages