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Comm Final Review

front 1

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Half your audience will be female, so avoid sexist language.

back 1

TRUE

front 2

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Proper tone of a communication is not a product of successful audience recognition.

back 2

FALSE

front 3

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

You should factor in your audience’s unique traits when determining the most effective way to communicate.

back 3

TRUE

front 4

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

When writing to multiple audiences on Web sites, you can use glossaries and extended definitions to clarify technical words.

back 4

TRUE

front 5

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

We live in a global world. Coca Cola, for example, generates 58 percent of its income from outside the United States.

back 5

FALSE

front 6

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

When technical communicators write reports that will be translated, they must be sure their readers will be able to distinguish between nouns and verbs.

back 6

TRUE

front 7

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Creators of products, images or inventions are protected by intellectual property rights.

back 7

TRUE

front 8

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Failure to consider ethics can result in dissatisfied customers, lost sales or loss of goodwill.

back 8

TRUE

front 9

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Types of intellectual property include copyrights and trademarks.

back 9

TRUE

front 10

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

The Sarbanes-Oxley Act was passed by Congress in response to ethical issues in corporate accounting practices.

back 10

TRUE

front 11

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Ethical issues, like legal issues, can be answered easily by reading related laws

back 11

FALSE

front 12

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Employees should follow company Internet policies only during work hours.

back 12

FALSE

front 13

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

You should assume information is covered under copyright law unless proven otherwise.

back 13

TRUE

front 14

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Never consult colleagues regarding an ethics situation.

back 14

FALSE

front 15

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

When writing or speaking hold yourself responsible for how well the audience understands the message.

back 15

TRUE

front 16

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Short-term benefits are an important consideration in ethics situations.

back 16

FALSE

front 17

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

A document you write should be legal, practical, and ethical, which are three separate and unrelated issues.

back 17

FALSE

front 18

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Using visual aids helps to clarify complex information.

back 18

TRUE

front 19

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Because the use of color in visual aids rarely goes out of style, you should use one that is in fashion today.

back 19

FALSE

front 20

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

You can specify and quantify with a 3-D graphic.

back 20

FALSE

front 21

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Tables should be numbered in order of presentation.

back 21

TRUE

front 22

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

A Gantt chart depicts a chronological history of an activity.

back 22

TRUE

front 23

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

It is impossible to modify downloaded graphics.

back 23

FALSE

front 24

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Professionally, you will need to use argument and persuasion daily.

back 24

TRUE

front 25

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

The “rhetorical triangle” consists of the three traditional methods of argument and persuasion.

back 25

TRUE

front 26

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

You have three to five seconds to grab your reader’s attention in a sales letter, persuasive e-mail message, or speech.

back 26

FALSE

front 27

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

If you focus on an irrelevant issue to draw attention from a central issue, it is called a “red herring.”

back 27

TRUE

front 28

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Ethos translates as ethics.

back 28

TRUE

front 29

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

In a corporate environment, you must persuade your audience not only logically but also ethically.

back 29

TRUE

front 30

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

It is illogical to say that all marketing experts believe brochures are effective.

back 30

TRUE

front 31

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Using a catchy phrase is a good idea for a flier.

back 31

TRUE

front 32

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Every time you communicate orally, you reflect something about yourself and your company.

back 32

TRUE

front 33

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

There are four types of formal oral presentations discussed in the textbook.

back 33

FALSE

front 34

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

Visual aids always enhance a presentation.

back 34

FALSE

front 35

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

One of the most powerful oral communication tools is visual.

back 35

TRUE

front 36

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

When creating a PowerPoint presentation, avoid using red or green text.

back 36

TRUE

front 37

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

If you are confronted with a challenge during your presentation, put it off until later so it does not distract from your presentation

back 37

TRUE

front 38

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

An extemporaneous speech is one you are asked to give even though you were not formally prepared to give it.

back 38

FALSE

front 39

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

A memorized speech is the least effective type of oral presentation.

back 39

TRUE

front 40

TRUE/FALSE. Write ‘T’ if the statement is true and “F” if the statement is false.

One type of formal oral presentation is a manuscript speech.

back 40

TRUE

front 41

The definition of a technical term usually includes its type and distinguishing characteristics, but it can also include

A) descriptions.

B) examples.

C) procedures.

D) All of these answers are correct.

back 41

D) All of these answers are correct.

front 42

When writing a letter or memo, it is best to explain the benefit of the memo to the reader

A) in the middle portion of the material.

B) after an introductory paragraph.

C) in the first paragraph or in the conclusion.

D) wherever the information fits logically in the memo or letter

back 42

C) in the first paragraph or in the conclusion.

front 43

The best way to personalize correspondence is through the use of pronouns. When using the pronouns “you” and “your,” the focus is on

A) the ego.

B) the team.

C) the staff.

D) the reader.

back 43

D) the reader.

front 44

Appealing to a diverse audience is important because

A) diversity is good for business.

B) diversity is protected by law.

C) most cultures share the same values and understanding.

D) All of these answers are correct.

E) A and B

back 44

E) A and B

front 45

Remember that translations may take up more or less space. The word count of a report written in English will expand more than ________ when translated into some European languages.

A) 20 percent

B) 40 percent

C) 25 percent

D) 30 percent

back 45

D) 30 percent

front 46

The world is changing. S&P 500 companies report international sales at

A) 50 percent

B) 22 percent

C) 60 percent

D) 83 percent

back 46

A) 50 percent

front 47

Multilingual reports create unique communication challenges, which include

A) ensuring that each version has identical content.

B) ensuring that each language version is identical "in readability."

C) ensuring that the tone and style are consistent in the translated version.

D) ensuring that the versions are tested for accuracy and usability.

E) All of these answers are correct.

back 47

E) All of these answers are correct.

front 48

If you are writing for a lay audience and must clarify a term, you can provide a sentence definition that includes

A) the term, type, and distinguishing characteristics.

B) acronyms and abbreviations.

C) examples.

D) procedures and descriptions.

back 48

A) the term, type, and distinguishing characteristics.

front 49

Correspondence geared to ________ readers will not contain extended definitions.

A) lay

B) multiple

C) high-tech

D) low-tech

back 49

C) high-tech

front 50

When writing an e-mail to multiple audience readers, you may

A) define your terms parenthetically within the text.

B) define your terms in a glossary.

C) define your terms as a footnote.

D) Don’t define terms in this type of correspondence.

E) A and B

back 50

E) A and B

front 51

________ audiences might include your co-workers in other departments, your supervisors, and colleagues who work for other companies.

A) Lay

B) Low-tech

C) High-tech

D) SME’s

back 51

B) Low-tech

front 52

Diversity includes

A) gender

B) race

C) religion

D) All of these answers are correct.

E) A and B

back 52

D) All of these answers are correct.

front 53

Multiculturalism requires employers to recognize that

A) nearly 20 percent of the population speaks a language other than English at home.

B) by 2050, Hispanics will represent nearly half of the United States’ population.

C) Hispanics number 48.4 million in the United States.

D) All of these answers are correct.

E) A and C

back 53

E) A and C

front 54

Three important things to consider when faced with a question of ethics are where the action takes place, whether the person in question holds a position of power, and

A) if there is a company policy regarding the issue.

B) the amount of damage the action could cause.

C) the importance of the people involved.

D) whether criminal or civil actions are at stake.

back 54

A) if there is a company policy regarding the issue.

front 55

Business product communication should cover liabilities, practical issues, and

A) ensure transparency.

B) customer welfare issues.

C) possible negligence.

D) All of these answers are correct.

back 55

D) All of these answers are correct.

front 56

Boilerplate content includes

A) graphics and text from Web sites.

B) out of date copyrighted items.

C) existing copies of past company writings.

D) None of these answers is correct

back 56

C) existing copies of past company writings.

front 57

To keep an audience safe from potential product dangers, writers should

A) provide clear instructions for product use.

B) ensure that warnings are clearly stated.

C) condense hazard language to not cause alarm.

D) avoid illustrations and color in the text.

E) A and B

back 57

E) A and B

front 58

The United States’ international copyright laws protect

A) every element on a Web page.

B) text, graphics, and HTML only.

C) procedures, systems, or methods of operation.

D) All of these answers are correct.

E) A and B only

back 58

D) All of these answers are correct.

front 59

When confronted with an ethical challenge,

A) define the problem.

B) consider the big picture.

C) let it work itself out.

D) All of these answers are correct.

E) A and B only

back 59

E) A and B only

front 60

Keeping excellence and ethical behavior in the workplace includes

A) simple, direct expression of ideas.

B) respect for the work of colleagues.

C) satisfying the audience’s need for information.

D) All of these answers is correct.

E) A and B

back 60

D) All of these answers is correct.

front 61

Use of visual aids will not help you achieve _______

A) cosmetic appeal.

B) subjective writing.

C) conciseness.

D) clarity.

back 61

B) subjective writing.

front 62

Graphics assist readers in seeing all but one of the following:

A) trends

B) facts and figures

C) style

D) percentages

E) comparisons between like components

back 62

C) style

front 63

Rules for effective use of graphics do not include one of the following:

A) appropriately locate graphics

B) use a graphic to add to text

C) do not integrate a graphic with text

D) use a graphic to communicate important information that could not be conveyed easily with a paragraph

back 63

C) do not integrate a graphic with text

front 64

Graphics can be

A) photographed.

B) hand drawn.

C) computer generated.

D) All of these answers are correct.

back 64

D) All of these answers are correct.

front 65

________ are most effective for presenting numbers, dates, and columns of figures.

A) Tables

B) Organizational charts

C) Figures

D) Schematics

back 65

A) Tables

front 66

________ reveal relationships between sets of figures.

A) Combination charts

B) Topographical charts

C) Gantt charts

D) Line charts

back 66

D) Line charts

front 67

________ show a chronological sequence of activities.

A) Combination charts

B) Pie charts

C) Flow charts

D) Topographical charts

back 67

C) Flow charts

front 68

Which of the following statements is true for using schematics?

A) They use symbols familiar to highly technical readers.

B) They show relationships among the parts of something, such as electrical circuits.

C) They are useful for presenting abstract information in technical fields.

D) All of these answers are correct.

back 68

D) All of these answers are correct.

front 69

Geologic maps show

A) heat ranges.

B) terrain contours.

C) mountains.

D) All of these answers are correct.

E) A and B

back 69

D) All of these answers are correct.

front 70

By creating your own graphic, you

A) have more control over the final product.

B) can avoid infringement of copyright laws.

C) can design it to meet your needs.

D) All of these answers are correct.

back 70

D) All of these answers are correct.

front 71

Renderings and virtual reality views are examples of ________

A) combination drawings.

B) CAD drawings.

C) line drawings.

D) icons.

back 71

C) line drawings.

front 72

A(n) ________ adds interest and distinguishes two sets of figures by depicting them differently.

A) organizational chart

B) Gantt chart

C) line chart

D) combination chart

back 72

D) combination chart

front 73

Charts that show either vertical or horizontal bars are called ________

A) bar charts.

B) combination charts.

C) pictographs.

D) line charts.

back 73

A) bar charts.

front 74

Types of figures include which of the following:

A) bar charts

B) line drawings

C) organizational charts

D) All of these answers are correct.

E) A and B

back 74

D) All of these answers are correct.

front 75

Exploded views and cutaway views are examples seen in ________

A) line drawings.

B) grouped bar charts.

C) flowcharts.

D) pictographs.

back 75

A) line drawings.

front 76

When you use the ARGU approach to organizing documents, the “A” stands for

A) argument.

B) accountability.

C) assertions.

D) arouse involvement.

back 76

D) arouse involvement.

front 77

Which of the following is not true about a brochure?

A) It can create awareness of a company.

B) It can change negative attitudes.

C) It can increase market share of a product.

D) It can increase understanding of a product or service.

E) All of these answers are correct.

back 77

E) All of these answers are correct.

front 78

To create your flier, you should avoid doing one of the following:

A) increase font size

B) use color

C) have unlimited text

D) use a title

E) use graphics

back 78

C) have unlimited text

front 79

A typical title page in a brochure omits ______

A) a visual presentation of the topic.

B) the product or service name.

C) contact information.

D) prices.

back 79

D) prices.

front 80

On the back panel of the brochure, consider excluding

A) coupons.

B) highlights of the topic.

C) mailing information.

D) detailed analysis of uses of the product or service.

E) location.

back 80

D) detailed analysis of uses of the product or service.

front 81

When writing a persuasive document, it is a good idea to first consider

A) content organization.

B) goals.

C) audience.

D) B and C

back 81

B) goals.

front 82

A flier should make ________ key point(s).

A) two

B) one

C) three

D) four

back 82

B) one

front 83

________ market services and products.

A) Sales letters

B) Complaint letters

C) None of these answers is correct.

D) A and B

back 83

A) Sales letters

front 84

Is the following sentence an example of a logical fallacy: “Either all employees must come to work on time, or they will be fired”?

A) yes

B) no

back 84

A) yes

front 85

One way in which dishonest appeals are made in communication is through inaccurate graphics.

A) yes

B) no

back 85

A) yes

front 86

Which of the following is not a way to gain your reader’s attention in the beginning of a persuasive communication?

A) Start with a question.

B) Use an anecdote.

C) Motivate the reader to action.

D) Use facts and figures.

E) Start with a quotation.

back 86

C) Motivate the reader to action.

front 87

One way to improve the design of a brochure is

A) to use bullets for key points.

B) to apply the ARGU method.

C) to keep text within one panel.

D) to keep it to one page only.

back 87

A) to use bullets for key points.

front 88

Visual aids include

A) flip charts.

B) white boards.

C) DVDs.

D) chalkboards.

E) All of these answers are correct.

back 88

E) All of these answers are correct.

front 89

In a monster.com poll, people were asked, “What is your biggest career-related phobia?” What percentage of people responded that giving a speech or presentation was their biggest career-related phobia?

A) 32%

B) 11%

C) 42%

D) 15%

back 89

C) 42%

front 90

Web conferencing has gained in popularity because of

A) the need to communicate information quickly.

B) the time required to travel.

C) the need to complete projects quickly.

D) the rising cost of airline tickets.

E) All of these answers are correct.

back 90

E) All of these answers are correct.

front 91

When making a presentation, which of the following should you avoid?

A) standing woodenly

B) folding your arms stiffly across your body

C) taking long pauses during the speech

D) All of these answers are correct.

E) A and B only

back 91

D) All of these answers are correct.

front 92

Transitional words can help your audience follow your speech. If you wanted to use words for emphasis, which of the following would you select?

A) consequently, therefore, to sum up

B) that is, in other words, more commonly called

C) clearly, in fact, more importantly

D) because, since, therefore

E) instead, yet, however

back 92

C) clearly, in fact, more importantly

front 93

When you do not want to write out your entire speech, there are other ways to have information available. Which of the following are useful to the speaker at the podium?

A) note cards

B) manuscript

C) detailed outline

D) A and C

back 93

D) A and C

front 94

During a presentation,

A) nonverbal communication is important.

B) verbal communication is important.

C) your appearance and attitude are important.

D) All of these answers are correct.

E) A and B

back 94

D) All of these answers are correct.

front 95

Some barriers to active listening include ______

A) maintaining preconceived notions about a topic.

B) making eye contact with the speaker.

C) multitasking during meetings.

D) All of these answers are correct.

E) A and C

back 95

E) A and C

front 96

Which of the following enhance your presentation?

A) practicing with equipment you might use

B) preparing for conflicts

C) using hand gestures

D) moving appropriately

E) All of these answers are correct.

back 96

E) All of these answers are correct.

front 97

Which of the following is not a benefit of using PowerPoint for your presentation?

A) It allows for adding and deleting slides.

B) It allows for different auto layouts and design templates.

C) It allows you to return to a prior slide, perhaps to answer a question.

D) It eliminates the need for handouts.

back 97

D) It eliminates the need for handouts.

front 98

In the discussion section of your formal presentation,

A) organize by any of the ways noted in the textbook.

B) organize your content according to argument/persuasion.

C) organize your content according to comparison/contrast.

D) organize your content according to problem/solution.

back 98

A) organize by any of the ways noted in the textbook.

front 99

Which of the following is not a benefit of using Prezi for your presentation?

A) It can be difficult to learn.

B) It is animated and entertaining.

C) It offers flexibility for customizing.

D) It is portable and good for large audiences.

back 99

A) It can be difficult to learn.

front 100

Eye contact is important when giving a presentation. However,

A) it is not expected when you speak to a large audience.

B) it is more difficult when you speak to a larger audience.

back 100

B) it is more difficult when you speak to a larger audience.

front 101

During the prewriting phase of your presentation, you should

A) consider the purpose.

B) gather information.

C) recognize the audience.

D) All of these answers are correct.

back 101

D) All of these answers are correct.

front 102

During the third part of the communication process, when you perfect your presentation, you should

A) prepare your note cards.

B) develop visual aids.

C) tabulate results of questionnaires you may have developed.

D) consider aspects of style and delivery.

back 102

D) consider aspects of style and delivery.

front 103

When planning a videoconference, which of the following should you avoid?

A) Promoting multiple side conversations.

B) Introducing all participants.

C) Talking quickly to save time.

D) Directing questions to specific individuals.

back 103

A) Promoting multiple side conversations.