During December at toys for tots employees are asked to make improvements to their customer retention program that has been used for the past five years by TFTT. This is an example of a(n) ____ change.

Incremental

Alice is a barista at a coffee shop in town. The baristas are expected to be friendly, interact with customers, ensure tables are kept clean, and serve excellent coffee products. She is having to deal with more work that she is capable of completing successfully in the time allotted. As a result, alice is experiencing_____.

Role Overload

Which of the following is not a common characteristic of successful control systems?

a. Operational and focused on processes

b. Realistic

c. objective

d. Flexibility

E. Provides Feedback

A. Operational and Focused on processes

Believers of Change as an emergent for in a self-organizing system would say that in order to enact change you should _________.

A. Help communication networks develop

B. Institutionalize new approaches

C. Create short term wins

D. Consolidate improvements

E. Create a Vision

A. Help Communication networks develop

The ability to recognize the value of new information, assimilate it, and apply it to commercial end is called _____.

A. Absorptive capacity

B. Simultaneous Ambidexterity

C. Sequential ambidexterity

D. Serial Ambidexterity

E. Organizational Productivity

A. Absorbtive Capacity

Individual performance evaluation are a form of ___.

A. Operational Control

B. Premise Control

C. Productivity Control

D. Financial Control

E. Implementation Control

A. Operational Control

During Jason's interview to be a web site developer, the hiring manager asked him to write a short piece of software to show that he can do the task. Jason was asked to perform a(n)_______.

A. Work Sample

B. Performance Appraisal

C. Realistic Job Preview

D. Work Simulation

E. Personality Test

A. Work Sample