According to the OSHA computer workstations checklist, when working at a computer, wrists and hands should be __________.

straight

Which of the following patients is at greatest risk if another patient who is highly contagious comes into the office?

immunocompromised patient

Mr. Philips, a new patient, arrives for his appointment and has his service dog with him. Because he needs your assistance in completing the required forms due to visual impairment, he is said to have a __________.

disability

How long before the office opens should the person opening the office arrive?

30 minutes

Which of the following is not an activity involved with closing the office at the end of the day?

check the fax machine

Children with __________ diseases should wait in an area away from well children to prevent transmission of illnesses.

contagious

A disadvantage of extremely bright light is that it __________.

creates a glare

What is the first priority in opening the office and beginning the day, after you have unlocked the door and turned off the security system?

retrieve voicemail or answering service messages

The single most important factor that affects a patient’s perception of a physician’s office is __________.

cleanliness

The most appropriate way for a highly contagious patient to be seen in a medical office is to __________.

bring the highly contagious patient directly into the examination room to wait

Long-term use of computers, tablets, and cell phones can cause a disorder known as __________ __________ __________

computer vision syndrome

A teletype (TTY) device, also known as a(n) __________ device for the deaf (TDD), is a specially designed telephone that helps hearing-impaired patients communicate with a medical office through a relay service.

telecommunication

Which of the following is typically not included in a new patient registration packet?

Living will/durable of power of attorney

In addition to body fluids and human tissue, __________ waste includes any potentially hazardous waste generated in the treatment of patients, such as needles.

infectious

The first impression a patient gets of a medical office is of the __________.

reception area

Some of the responsibilities of a medical __________ include greeting people, registering them, giving them directions, and answering the phone.

receptionist

To prevent __________ against people with physical or mental handicaps, the Americans with Disabilities Act was enacted in 1990.

discrimination