front 1 The first impression a patient gets of a medical office is of the? | back 1 RECEPTION AREA |
front 2 The best type of lighting to us in a geriatric medical office is ? lighting? | back 2 SOFT |
front 3 When a fairly bright light is used in medical offices it? | back 3 ALLOWS PATIENTS TO SEE THEIR SURROUNDINGS |
front 4 The best way to determine the appropriate level of lighting for the patient reception area is to? | back 4 CONSULT AN ELECTRICIAN OR LIGHTING SHOWROOM SALESPERSON |
front 5 Which type of lighting could be hazardous and result in patients tripping or bumping into hard to see objects? | back 5 SUBDUED |
front 6 A disadvantage of extremely bright light is that it? | back 6 CREATES A GLARE |
front 7 The best way to maintain appropriate room temperature in the reception area is to? | back 7 PERIODICALLY SURVEY PATIENTS TO SEE IF THEY ARE COMFORTABLE |
front 8 Which patients are especially sensitive to cooler temperatures? | back 8 ELDERLY PATIENTS |
front 9 In which type of practice might you want to increase the temperature setting? | back 9 GERIATRIC |
front 10 The purpose of piping music into a reception area is to? | back 10 PROVIDE A SOOTHING BACKGROUND SOUND |
front 11 What type of music would you commonly find in an obstetric/gynecology practice? | back 11 SOFT ROCK |
front 12 Children's folk music should be piped into a(n) ? practice? | back 12 PEDIATRIC |
front 13 Appropriate music choices for general-practice medical offices are? | back 13 CLASSICAL, LIGHT JAZZ, AND SOFT ROCK |
front 14 Cool colors include white, blue and | back 14 MAUVE |
front 15 What kind of impression do cool colors create in the reception area? | back 15 HARMONIOUS |
front 16 What should you consider when choosing the color family for a medical office? | back 16 THE MOOD YOU WANT TO CREATE |
front 17 Warm colors include hot pink, red, and | back 17 ORANGE |
front 18 Colors fall within which two areas? | back 18 COOL AND WARM |
front 19 A lively atmosphere is produced by ? colors? | back 19 PRIMARY |
front 20 Which type of fabric creates a formal appearance? | back 20 HEAVY WEIGHT |
front 21 An advantage of carpeting in a medical office is that it? | back 21 HELPS REDUCE NOISE |
front 22 The purpose of specialty items in a reception area is to? | back 22 ADD A FINISHING TOUCH THAT IS PLEASING OR HELPFUL TO PATIENTS |
front 23 An example of an appropriate specialty item in a medical office is a? | back 23 COAT RACK |
front 24 When selecting specialty items in a medical office, consider? | back 24 CLOCKS |
front 25 Coffee tables or low tables with sharp edges are? | back 25 A HAZARD TO THE ELDERLY AND SMALL CHILDREN |
front 26 The MAJOR disadvantage of having live plants in a reception area is that they? | back 26 MAY CAUSE ALLERGIES OR BE POISONOUS IF EATEN BY SMALL CHILDREN |
front 27 Items smaller than a golf ball in a medical office reception area are? | back 27 A CHOKING HAZARD FOR YOUNG CHILDREN |
front 28 A good rule of thumb for the placement of furniture is to allow ? square feet of space per person? | back 28 12 SQUARE FEET OF SPACE PER PERSON |
front 29 A 120 square foot room (10 feet by 12 feet) can comfortably accommodate ? people | back 29 1 0 peopl |
front 30 How should the chairs in the reception area be placed to produce the greatest amount of floor area? | back 30 AGAINST THE WALLS |
front 31 A disease or condition that can easily be transmitted from one individual to another is called? | back 31 CONTAGIOUS |
front 32 The single most important factor that affects a patients perception of a physicians office is? | back 32 CLEANLINESS |
front 33 Which of the following is a specific housekeeping task the medical assistant may perform? | back 33 EMPTY TRASH CANS |
front 34 The appropriate way to handle patients who smoke is? | back 34 POST "THANK YOU FOR NOT SMOKING" SIGNS IN THE RECEPTION AREA |
front 35 A primary advantage of placing illuminated red EXIT signs above doorways is that they? | back 35 HAVE A BACKUP POWER SYSTEM AND REMAIN LIT IN A POWER OUTAGE |
front 36 Which of these guidelines should you follow when selecting magazines for a medical office? | back 36 SUBSCRIBE TO SEVERAL MAGAZINES ON ONE TOPIC |
front 37 A pediatric playroom should include? | back 37 A "WELL" SIDE AND A "SICK" SIDE FOR WELL AND SICK CHILDREN |
front 38 Which of the following should be included when creating a reception area that is accessible to patients with special needs? | back 38 PROVIDE HANDRAILS IN THE HALLS AND BATHROOMS |
front 39 When arranging a reception area, which type of chairs would best accommodate elderly patients? | back 39 A FEW STRAIGHT- BACKED CHAIRS |
front 40 The Older Americans Act protects the elderly population against abuse, neglect and? | back 40 EXPLOITATION |
front 41 One reason elderly patients may face discrimination is that? | back 41 WITH AGE COME MEDICAL CONDITIONS THAT CREATE PHYSICAL LIMITATIONS |
front 42 The best way to determine the number of parking spaces a medical offices needs is to? | back 42 CALCULATE THE AVERAGE TIME A PATIENTS SPENDS IN THE OFFICE AND THE NUMBER OF APPOINTMENTS SCHEDULED DURING THAT TIME |
front 43 Which of the following would you include when establishing a medical office in a culturally diverse area? | back 43 PROVIDE READING MATERIAL IN THE SECOND MOST PROMINENT LANGUAGE |
front 44 Which of the following patients is at greatest risk if another patient who is highly contagious comes into the office? | back 44 IMMUNOCOMPROMISED PATIENT |
front 45 Immunocompromised patients? | back 45 DO NOT HAVE THE ABILITY TO FIGHT OFF DISEASE |
front 46 An example of an immunocompromised patient is? | back 46 A PATIENT RECIEVING CHEMOTHERAPY |
front 47 The most appropriate way for a highly contagious patient to be seen in a medical office is to? | back 47 BRING THE HIGHLY CONTAGIOUS PATIENTS IN ONE CORNER OF THE RECEPTION AREA |
front 48 Which of the following is an example of reading materials that should NOT be placed in the reception area? | back 48 TECHNICAL MEDICAL JOURNALS |
front 49 Which of the following guarantees health care for a specific group of citizens regardless of their ability to pay? | back 49 Older Americans Act |
front 50 According to the OSHA computer workstations checklist, when working at a computer, in what position should you hold your head? | back 50 UPRIGHT OR IN-LINE WITH THE TORSO |
front 51 According to the OSHA computer workstation checklist, when working at a computer, wrists and hands should be? | back 51 STRAIGHT |
front 52 When working at a computer, position your chair so that your lower legs are? | back 52 PERPENDICULAR TO THE FLOOR |
front 53 In a well-designed computer workstation, the monitor should be positioned? | back 53 AT A DISTANCE THAT ALLOWS YOU TO READ THE SCREEN WITHOUT LEANING FORWARD OR BACKWARD |
front 54 Which of the following is NOT a symptom of carpal tunnel syndrome? | back 54 PALE, COOL FINGERTIPS |
front 55 Sheila, a new coworker, tells you that she sometimes has trouble grasping things because of weakness in her fingers and hands. She suspects that she may have carpal tunnel syndrome, but is not sure what to do about it. You suggest that she? | back 55 POSITION THE KEYBOARD SLIGHTLY LOWER THAN YOUR ELBOWS |
front 56 Which of the following is typically NOT included in a new patient registration packet? | back 56 LIVING WILL/DURABLE POWER OF ATTORNEY FORM |
front 57 Bailey is manning the reception desk this afternoon. A patient arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What should Bailey do? | back 57 NOTIFY A MEMBER OF THE CLINICAL STAFF IMMEDIATELY |
front 58 How long before an office opens should the person opening the office arrive? | back 58 30 MINUTES |
front 59 What is the first priority in opening the office and beginning the day, after you have unlocked the door and turned off the security system? | back 59 RETRIEVE VOICEMAIL OR ANSWERING SERVICE MESSAGES |
front 60 Which of the following is NOT typically an activity involved with closing the office at the end of the day? | back 60 CHECK THE FAX MACHINE |
front 61 Shalysse is scheduled to open the medical office this morning. The clinic opens at 8 AM, so she arrives at 7:25 to open the office. As she is walking from her car to the building, she hears footsteps behind her and turns around, but no one is there. She continues to walk toward the building, but hears the noise again. Again, no is there when she turns around. What should she do? | back 61 NOTIFY THE FACILITIES SECURITY |
front 62 Bill is looking over the documents the patient handed him and notices that the social security number on the documents is not the same as the number the office has on file for this patient. When Bill asks the patient about it, the patient states that the office has always had his social security number wrong, he has given up trying to get it fixed. He claims that the SSN on the document is the correct #. What should Bill do? | back 62 TRY TO FIND OUT FI SUSPICIOUS BEHAVIOR BY THIS PATIENT HAS BEEN REPORTED BEFORE |