front 1 The most frequently cited factors in aiding graduating college students to both obtain and sustain employment are: a. computer skills b. job-specific skills c. knowledge of any content area or major d. basic oral and written communication skills | back 1 d. basic oral and written communication skills |
front 2 Which was NOT one of the three factors that made the author of your book switch from a pre-med major to speech? a. the importance of speech in leadership b. that it is the ultimate people-oriented discipline c. the importance of communication skills in all areas of life d. that it offers specific instructions on how to approach all ambiguous and confusing situations | back 2 d. that it offers specific instructions on how to approach all ambiguous and confusing situations |
front 3 When communication is defined as a process, this means a. its always changing b. it involves more than one person c. it occurs in a setting or environment d. when there is communication, there is always feedbacl | back 3 a. its always changing |
front 4 The ideas and feelings that a sender-receover wants to share are known as a. noise b. setting c. channel d. messages | back 4 d. messages |
front 5 A symbol that represents an object is known of symbol? a. genuine b. concrete c. abstract d. conclusive | back 5 b. concrete |
front 6 which types of symbols were defined as those that stand for ideas rather than objects? a.verbal symbols b. abstract symbols c. concrete symbols d. nonverbal symbols | back 6 b. abstract symbols |
front 7 What percent of messages sent and received by Americans did Albert Mehrrabian claim are nonverbal? a. 10 percent b. 50 percent c. 75 percent d. 90 percent | back 7 d. 90 percent |
front 8 That kind of noise caused by people’s emotional reactions to words is known as A. psychic noise. B. internal noise. C. external noise. D. semantic noise. | back 8 D. semantic noise. |
front 9 Which of the following is true with respect to the roles all communicators play? A. They do not always stay the same in a relationship. B. They are established only by you and the choices you make. C. They are determined primarily by your word choices and body language. D. They complicate the communication situation to such a degree that it is impossible to understand what goes on in communication. Roles have no place in communication. | back 9 A. They do not always stay the same in a relationship. |
front 10 Which of the following was not mentioned as a justification for strategic flexibility? A. The world is too complex. B. Problems are too complicated. C. Circumstances are too intricate and involved. D. Leaders must be able to apply exactly the same set of solutions to every problem. | back 10 D. Leaders must be able to apply exactly the same set of solutions to every problem. |
front 11 Creativity, as presented in this book, is defined as: a. a rare and special power. b. the ability to devise ideas unthought about before. c. a trait restricted to artistic, inspired, visionary people. d. the capacity to synthesize vast amounts of information and wrestle with complex problems. | back 11 the capacity to synthesize vast amounts of information and wrestle with complex problems. |
front 12 Communication that is honest, fair, and considerate of others' rights is known as: a. public communication. b. ethical communication. c. intercultural communication. d. interpersonal communication. | back 12 ethical communication. |
front 13 Communication that occurs within you is known as: a. public communication. b. small-group communication. c. interpersonal communication. d. intrapersonal communication. | back 13 intrapersonal communication. |
front 14 Messages are typically most highly structured in which of the following types of communication? a. Intrapersonal communication b. Interpersonal communication c. Small-group communication d. Public communication | back 14 Public communication |
front 15 Which of the following is NOT one of the three components of competence? a. Skill b. Control c. Knowledge d. Motivation | back 15 Control |
front 16 When you focus on communication as a transaction, you are focusing on the: noise. setting. physical act only physical act and psychological act. | back 16 physical act and psychological act. |
front 17 The Internet is represented in the communication model by the word(s): channel. setting. feedback. senders-receivers. | back 17 → channel. |
front 18 Which of the following was NOT mentioned as one of the three factors that influenced how you acquired your ability to use words? a. inheritance b. native architecture c. cognitive development d. environmental influences | back 18 inheritance |
front 19 Which of the following is NOT one of the effects of the Sapir-Whorf hypothesis? a,. your thoughts are influenced by your language b. the more words you have at your command, the better you can think abiyut and view the world around you c. there is a critical relationship between making proper language connections and your success in social relationships d.when you want to talk about how you feel, or when you are thinking about something you have perceived, your linguistic habits predispose certain choices of interpretation | back 19 c. there is a critical relationship between making proper language connections and your success in social relationships |
front 20 The purpose of the semantic triangle is to: a. show how words work b. show how we abstract through language c. help us avoid spontaneuois conclusions d. distinguish words from random sounds | back 20 a. show how words work |
front 21 The dictionary defition of a word is its a. abstract menaing b. symbolic meaning c. denotative meaning d. connotative meaning | back 21 c. denotative meaning |
front 22 According to Albert Mehrabian, how much communication is nonverbal? a. 23 percent b. 48 percent c. 72 percent d. 93 percent | back 22 d. 93 percent |
front 23 When you examine the model of communication labeled "The Elements of Communication" in Chapter 1, which of the following "elements" is missing? a. setting b. channel c. listening d. message feedback | back 23 c. listening |
front 24 The process of selective attention, as discussed in this textbook, is part of the ____ step in the listening process. a. receobomg b. responding c. remembering d. constructing meaning | back 24 d. constructing ,eaming |
front 25 The key to remembering information is a, motivation b. assoctation c. organization d. visualization | back 25 a, motiviation |
front 26 That listening style in which the listener prefers complex and challenging information is labeled the a. time- style listening b. action listening style c. people listening style d. content listening style | back 26 d. content listening style |
front 27 The key to resolving intercultural communication problems lies in your willingness to: a. adjust how you approach fundamental aspects of communication b. use your own cultural rules c. avoid all languages errors and difficulties d. demonsteate your difficulty and confusion | back 27 a. adjust how you approach fundamental aspects of communication |
front 28 The greatest percentage of our time in using commuinication skills is devoted to ___ a. writing b. reading c. listening d. speaking | back 28 c. listening |
front 29 Which kind of listening has the listener seeking answers to the questions of who, what, when, where, why, and how a. active b. critical c. empathic d. enjoyment | back 29 b. critical |
front 30 Generally, people can give full attention to a message for no longer than a. 10 seconds b. 20 seconds c. 40 seconds d. 60 seconds | back 30 a. 10 seconds |
front 31 Which of the following is true of the difference between the listening styles of mren and women? a. women are more likely to be people listeners than menn b. men listen better than woman c. there is no difference in the way men and women listen d. women, unlike men, will jump into a converstation if they have something to say | back 31 a. women are more likely to be people listeners than menn |
front 32 Which of the following listening problems occurs when listeners always look for a way to talk about themselves and their experiences? a. anxiety b. passiveness c. cognitive dissonance d. control | back 32 d. control |
front 33 If your friend comes to you in great agitation and tells you she has just been criticized by her boyfriend an empathic listening response would be a. "you sound like you are really feeling upset.' b. "men are always gibing women a hard time.' c. "this is the third time this week I've heard someone complain about a boyfriend.' d. " I remember the time a guy did that to me. it took over two months before I got over it." | back 33 a. "you sound like you are really feeling upset.' |
front 34 Which of the following is a fritst suggestion given for talking so others will listen? a. be more assertive b. put your most important idea at the end c. make a plan and don't stray from it d. maintain a constant vocal style | back 34 a. be more assertive |
front 35 To keep your mind focused and centered, you should creatre a mental outline when you are using __ listening a. empathic b. appreciative c. discriminative d. informative | back 35 d. informative |
front 36 Which of the following is NOT true of nonverbal communication? a. it is continuous b. it uses a single channel c. it usually can be controlled d. it is unstructed and follows few rules | back 36 b. it uses a single channel |
front 37 a mixed message is one that a, is unconsicious b. is contradictory c. is made up of verbal and nonverbal communication d. cannot be understood by someone from another culture . | back 37 b. is contadictry |
front 38 Expectancy violation theory a. explains nonverbal communication b. permits ujs to see inside others c. show exactly what happens when communication breaks down d. proposes that it is your expectations that will influence the outcome of a communication as postitive or negative | back 38 d. proposes that it is your expectations that will influence the outcome of a communication as postitive or negative |
front 39 The way we say something is called: a. paralanguage b. metalanguage c. abstract language d. symbolic language | back 39 a. paralanguage |
front 40 If you caught a fish and described its size by holding your hand, you used a(n) a. emblem b. adapter c. illustratior d. display pf feelings | back 40 c. illustratior |
front 41 Research on attractiveness indicated that: a. attraiveness in women is defined by face b/. attraiveness in males is defined by face and body c. peope who are attravtive get more positive responses d. attractiveness makes little difference in how people respond to you | back 41 c. peope who are attravtive get more positive responses |
front 42 which of the following was defined as a form of highly individualized fress? a. leisure clothing b. costume c. business clothing d. occupational dress | back 42 b. costume |
front 43 if you are in a job interview, what kind of distance zone are you likely to keep? a. social distance b. public distance c. intimate distance d. personal distance | back 43 a. social distance |
front 44 Which of the following categories touch was defined as that in which parents will stroke their children? a. social-polite b. love-intimacy c. friendship- warmth d. functional- professional | back 44 b. love-intimacy |
front 45 When you meet someone for the first time and say "im glad to meet you" and shake his hand, nonverbal communication works to a. accent your message b. regulate your message c. complement your message d. substitute for your message | back 45 c. complement your message |
front 46 When iot comes to judging hjonestly by nonverbal communication, which of the following is true? a. liars prepare a tight scropt that lacks detail b. liars produce distint, fleeting changes in expression c. polygraphs test successfully detect lies by tracking changes in physiology d. liars avert their eyes in an interview or fidget, sweat, or slumb in their chair more than people telling the truth | back 46 a. liars prepare a tight scropt that lacks detao |
front 47 S.I. Kayakawa's ladder of abstraction: a. helps clarify the distinction between connotative and denotative words b. demonstrates that the higher you go on the ladder, the better you will be understood c. encourages you to begin to respond more conditionally to what happens in your life because things are not always what they seem to be d. proves that those unwilling to make the climb up the ladder are likely to have difficulty making moral decisions, controlling anger, and even feeling emotions | back 47 c. encourages you to begin to respond more conditionally to what happens in your life because things are not always what they seem to be |
front 48 Which of the following is one of the important messages the text book offers on the topic of ethics? a. never lie b. change your perception of others c. choose only the right words when speaking to others d. how you speak determines how you are perceived and received | back 48 d. how you speak determines how you are perceived and received |
front 49 Report-talk is: a. intimate b. a match of experience c. a chance to form an intimate network d. a chance to keep the center stage position | back 49 d. a chance to keep the center stage position |
front 50 we can make our speech and writing more powerful when we use more a. statments b. questions c. disclaimers d. qualifers | back 50 a. statments |
front 51 dialect is a. substandard english b. the language spoken by non native speakers c. the habitual language of a community d. the free language of a community | back 51 c. the habitual language of a community |
front 52 when comparing speaking and writing which of the following is not true? a. we use more words in speaking than in writing b. in writing we can predict the future impact of our words. c. we will get greater understanding in speaking if we use simpler words d. we must understand the spoken message in speaking; in writing we can go over it again | back 52 a. we use more words in speaking than in writing |
front 53 the property of style which a thought is so presented that it evokes lifelike imagery or suggestions is known as a. clarity b. vividness c. simplicity d. powerful talk | back 53 b. vividness |
front 54 When we say " stop by and see me sometimes," but really mean "call me to see if its convenient before you come," we are using: a. metamessage b. paralanguage c. ritual language d. imitate language | back 54 a. metamessage |
front 55 together the people their purpose the rules of communication by which they achieve their purpose and the actual talk used in the situation are the four elements in the a. ladder of abstraction b. semantic triangle c. language environment d. communication model | back 55 c. language environment |
front 56 a child who says thank you after receiving a piece of candy is using a. ritual language b. abstract language c. expressive language d. instrumental language | back 56 a. ritual language |
front 57 When we speak of the rules of language environment , we mean the a. grammatical rules of english b. appropriate language for the situation c. courtesies we observe i conversation d. opportunità that each person has to speak | back 57 b. appropriate language for the situation |
front 58 of the following the best definition for euphemism is the words: a. deliberately constructed for political purposes b. used by a group that are not intended to be understood by outsiders c. used in an environment where a conventionalized response is expected d. that are substituted for others words that might be perceived as unpleasant or offensive | back 58 d. that are substituted for others words that might be perceived as unpleasant or offensive |
front 59 Language that implies that a person with a disability is as a whole is disabled is called a. racist language b. sexist language c. ableist language d. euphemistic language | back 59 c. ableist language |
front 60 Which of the following best describes style? a. using the correct dictionary definition b. adapting words to the language situation c. selecting and arranging words in sentences d. using habitual language of a particular community | back 60 c. selecting and arranging words in sentences |
front 61 Which of the following is NOT one of the stages in Deborah Wieder-Hatfield's model for resolving conflict a. shared goal b. possible solutions c. third-party intervention d. weighing goals against solutions | back 61 c. third-party intervention |
front 62 John Gottman, based on his research on couples, says that happy couples have a different way of relating to each other during disputes. which of the following is the essential "different way" of relating to each other? a. talking b. using wieder-hatfirled model c. making frequent repair attempts d. telling each other how much they love each other | back 62 c. making frequent repair attempts |
front 63 According to the institute for American values research on unhappily married couples, which of the following is considered the bottom line to improving relationship happiness? a. endurance b. work ethic c. commitment d. personal happiness | back 63 c. commitment |
front 64 Which of the following is NOT one of the textbook's tips for handing conflict online? a. dont respond right away b. use strictly feeling statements c. verbalize what you want to accomplish d. deal with it first, directly, up front, and without any delay | back 64 d. deal with it first, directly, up front, and without any delay |
front 65 Which of the following is the goal of productive conflict =? a. to win the argument b. to defeat the opponent c. to resolve the disagreement d. to avoid disagreement | back 65 c. to resolve the disagreement |
front 66 According to the Blake and Mouton model for managing conflict, which of the following is the approach used when members on one side care more about winning than about the others members feeling? a. avoidance b. compromise c. competition d. accommodation | back 66 c. competition |
front 67 Your textbook says "assertively state the message" when dealing with conflict at work. the assertiveness advocated can be characterized as being __ a. aggressive b. confrontational c. open and straightforward d. pushy | back 67 c. open and straightforward |
front 68 Some of the factors listed as potential generators of conflict in groups are labeled perceptual differences. which of the following would fall within that "perceptual difference" category? a. power b. knowledge c. procedure d. work distribution | back 68 b. knowledge |
front 69 The most important personality characteristic of those best at managing conflict is ____ a. maturity b. tolerance c. flexibility d. a postive attutide toward conflit and its benefits | back 69 a. maturity |
front 70 The overall difference between productive and destructive conflict can be seen in their _______ a. arguments b. focus c. coercion d. inflexibility | back 70 b. focus |
front 71 When someone uses defensive communication, he or she is focused on _____. a. future behavior b. past behavior c. future solutions d. past solutions | back 71 b. past behavior |
front 72 The ability to recongnize and identify with another persons feeling is called ___. a. neutrality b. provisionalism c. empathy d. equality | back 72 c. empathy |
front 73 Which of the following is the supportive communication strategy that counters or offesets the defensive communication of certainty a. empathy b. equality c. description d. provisionalism | back 73 d. provisionalism |
front 74 Which of the following is a technique for successfully coping with rejection? a. forget about it b. don't magnify its impact c. create a self fulfilling prophecy d. compromise your dreams | back 74 b. don't magnify its impact |
front 75 The textbook suggest that the key to keeping control when dealing with conflict at work is to a. talk b.find solutions c. adopt a critical attitude d. emotionally disengage | back 75 d. emotionally disengage |