___________________ assist patients in regaining their mobility and improving their strength and range of motion, which may have been impaired by an accident or injury or as the result of disease.

Physical Therapist

Dr. Babinski struggles with______________, often putting off doing tasks that should be completed.

Procrastination

James has learned that he must use_______________,when dealing with patients in the clinic, being careful not to an unauthorized third party.

Discretion

A few of the__________________ that the professional medical assistant should possess include loyalty, initiative, and courtesy.

Characteristics

Kristen has a pleasant________________ when working with patients.

Demeanor

The phrase "office politics" has a negative________________.

Connotation

Label the following as either open-ended or close-ended questions. ______________ are you blood pressure medication?

Close-ended

_______________ are you allergic to aspirin?

Closed-ended

Explain what you feel when your migraines begin.

Open-ended

Do you want a morning or afternoon appointment?

closed-ended

How are you are feeling?

open-ended

Identify the following as a right (r), a Duty(d) , or neither(n) ___________ Healthcare services for all Americans

neither

_____________Owning a gun when licensed

Right

Providing care to an elderly patient

duty

Nondiscrimination

Right

Life

right

The person who stands accused of a crime in court is called___________

Defendant

Alyssa may be held________________for damaging her boyfriend's car.

Liable

Consent that is detailed and usually in writing is called

Informed consent

Barbara Harris was served an____________, which required her to appear in court.

Subpoena

The medical assistant should not eat, drink, or_____________ while answering the office telephone.

Chewing gum

The mouthpiece of the handset should be held___________ inches from the lips.

one

Telephone calls should be answered by the _____ ring.

3rd

Unsatisfactory progress reports from patients should directed to the ___________

Physician

_________________ calls help the physician communicate with family members indifferent parts of the country.

Conference

Angela arranged for short time___________ between Dr. Patrick's speaking engagement and his first afternoon appointment so that he would have time for lunch.

Internal

Olivia realized that she needed to take an ______________ medical terminology course before she could register for anatomy and physiology.

Prerequisite

All the medical assistants in the facility know that an_____________must be noted in the medical record, as well as the appointment book.

no show

The payment of benefits to the physician for services rendered is called___________

Reimbursement

An ______________ is predeveloped page layout used to make new pages with a similar design,pattern, or style.

Template

Susan filed the laboratory reports in______________order.

Sequentially

Employees prefer to work in office with an__________environment.

Harmonious

Dr. Lawson has an________________desire to serve his patients and promote wellness.

Fervent

A secondary use of health information that cannot be reasonably prevented is called an____________.

Incidental disclosure

Medical assistant may find it helpful to write a patient's name using______________ spelling to remember its pronunciation.

Phonetic

Identify the following as Medical Waste (mw) or Regular Waste (rw) ___________Gauze used to stop bleeding after veinpuncture.

Medical Waste

___________Tissues used in the reception room to clean eye glasses.

Regular Waste

__________Blood tubes contain blood that has already been tested .

Medical Waste

Used syringed

Medical Waste

Paper towers used to clean a mirror in a bathroom used by patients.

Regular Waste

Roberta has an_____________ tone in her voice when she speaks to the office staff, and this has caused friction between her and employees.

condescending

Most of the mail the Blackburn Clinic sends is classified as _______________mail, which means it is sent within the boundaries of the United States.

Domestic

Savannah asked Noble to _________________a memo among all the employees.

Disseminate

Dr. Lupez suggested that the clinic sell or donate all of the ____________ computer equipment once the new system arrived and was installed.

Donate

Jaci sometimes gets confused about subject and predicate ________________when she is writing.

Clauses

Betty reminded Joanne to be careful not to ____________ numbers or letters when entering information into computer.

Transpased

Dr. Hughes knew that penicillin was an _________________ for Kathleen Schultz, so he ordered a different antibiotic.

Contraindication

The new user manual has several_______________________,which must be corrected.

Disparities

The medical assistant should never attempt to ____________the regulations that apply to medical records.

Circumvent

An injury caused by management rather than underlying condition of the patient is called an_____________ event.

Adverse

Sarah could ________________ from the patient said that he was nervous about his upcoming surgery.

infer

Stat Medical Billing provides services to Blackburn Clinic, so the company is considered an____________

Business Associate

Julia has difficulty understanding the ____________ in which many federal documents and regulations are written.

Inferred

Janease knew that she could______________ two employees from guilt, because they were both at lunch when the incident happened.

Preclude

The ______________________on the privacy statement was hard for a layperson to understand, so Annette decided to rewrite the document.

verbiage

The job candidate should fill out the application at the office by hand so that the applicant's_________________ can be evaluated.

Handwriting

Relationships with those who work in the medical office should, above all else, be ________________.

professional

One of the most critical errors in bringing a new staff member to the team is not providing a fair and adequate______________ and ____________________.

Orientation, Training

A dismissed employee should never be left in the office________________

unattented

Always check at least____________________ references when hiring a new employee.

3

Dr. Juile Todd and Dr. Robert Todd truly enjoy______________ , because it provides an opportunity to reach and involve diverse audiences using key messages and effective programs.

Marketing

Monica has identified several ____________________ ________________________ and has a strong idea for marketing efforts that she plans to implement over the next year.

Target Market

When you are developing a marketing plain, clearly establish______________________ and think about the long-and short-term goals for the practice.

Objective

Monica wants to develop an____________________ business plan that is workable and will be flexible if changes become necessary.

Tangible

One area Monica hopes to improve is the __________________________ laboratory, because much of the equipment is outdated and needs to be replaced.

Prosthetic

Fill in the blanks with the appropriate words for acronym.

1. AED___________________
2. CPR________________
3. CVA_______________
4. TIA__________________
5. MI_______________

1. Automated external defibrillator
2. Cardiopulmonary Resuscitation
3. Transient Ischemic Attach
4. Myocardial Infarction

Note whether the following is Subjective(s) or Objective(o)

1. ________yellowed eyes
2. ________Insurance Information
3. ________Elevated blood pressure
4. ________Complaint of headache
5. ________Weight of 143 pounds

1. Objective
2. Subjective
3. Objective
4. Subjective
5. Objective

The electronic record that originates from more than facility is called the electronic_____________record.

Health

An____________-based medical is used in combination with a paper-based record to optimize patient care.

Computer

Circumstances that would make it unreasonable for the covered entity to comply with administrative simplification is called reasonable_____________

Cause

A conscious, intentional failure or reckless indifference to an obligation is called________________

Willful neglect

A special account on a computer that is use for system administration is called the _________________

Super user

Indicate whether each statement is True or False

1. ___________ The medical record contains legal documents but is not itself a legal document.
2. __________ An EHR system can help the provide and medical staff plan and coordinate care for a patient with a chronic illness.
3. Automated sentence building is a means of electronic transcription.
4. ___________One of the core functions of the EHR includes the ability to assist provider with treatment protocols.
5. It is possible for individuals to penetrate EHR systems despite security precautions.

1. False
2. True
3. False
4. True
5. True

Match the following key terms with their definitions:

1. ____________ The amount of time records must be kept in storage by a medical office
2. ___________ A secondary, related set of options displayed by holding the cursor over an entry on the main menu or by clicking to expand a list.
3. ____________A specialized graphic element that toggles on and is off and is used when only one response is appropriate because tow of these buttons can't be depressed at same time
4. ____________ Space allocated on a form for specific numeric or text data
5. __________Used to describe an established patient who currently sees the physician

1. Retention Period (D)
2. Checkbox (c)
3. Radio Button(A)
4. Field(b)
5. Active Patient (e)

Indicate whether each statement is True Or False

1. _____________The HIPAA Security Rule outlines the administrative, physical and technologic measures covered entities must take in order to implement and comply with the HIPAA Privacy Rule.
2. A computer can verify that a password is valid but cannot authenticate that the person using the password is authorized to do so
3. ___________If erroneous information is found in a file , it can be removed at the patient's request.
4. ____________HIPAA prohibits financial institutions from obtaining medical information.
5. __________ A healthcare professional may speak to a patient's family or friends about the patient's general condition and location as long as the patient doesn't object or, if the patient's is incapacitated, it can reasonable be inferred that he or she wouldn't object.

1. t;
2. T;
3. False;
4. t;
5. True.

Indicate whether each statement is True or False

1. _______To simplify the preimplementation process, only key decision makers and a staff representative should be involved.
2. _______A legacy EHR is a failed system left behind when the staff gives up on learning how to use it.
3. _______The best approach to training is sink-or-swim attitude because user learn best when they have to figure things out for themselves.
4. Patients are unlikely to notice the conversion from paper to an EHR.
5. Backing up data in the patient's EHR is mandated by HIPAA.

1. F
2. F
3. F
4. F
5. T

Indicate whether each statement is True or False

1. __________You should avoid apologizing to patients because doing so constitutes an admission that the practice has made a mistake.
2. _________The HIPAA Privacy Rule allows medical practices and other covered entities to disclose some healthcare information via email, fax, or telephone without specific patient authorization, provided reasonable precautions are taken to protect privacy.
3. __________Use of a script is helpful way for patients to understand that the physician has reserved specific time for them.
4. ___________Always set up patient EHR account using the name listed on the insurance or Id card.
5. ____________Several users can access the electronic appointment book at once.

1. F
2. T
3. F
4. T
5. T

Circle the correct term

1. William comes to the office for the fourth time this year with bronchitis. This condition is(acute, chronic)
2. Kimberly is complaining of an allergic reaction to an insect bite, an ( acute, Chronic)
3. Beverly reports having chickenpox when she was 11 years old. This is documented in the patient's past (Medical, Family, social)
4. Richard had a fracture of his right arm last summer. This is documented in the patient's past( medical, family, social)
5. Richie had called to make an appointment for a sore throat for 10 days. Upon questioning him, he also mention difficulty swallowing and postnasal drainage. The patient' s chief complaint is a ( sore throat, postnasal drainage, difficulty swallowing

1. Chronic
2. acute
3. Medical
4. Medical
5. Sore throat

Rend the scenarios and fill in the blanks.

Janelle uses the ___________________filled out by the physician during the office visit to submit claims. The form includes procedure codes form the _________________ coding manual and diagnostic codes from the_________________ coding manual to complete the submitted, the_________________ for submission to the insurance company. Once the claim has been submitted, the ________________ review the claim and provides reimbursement for the patient visits.

1. Superbill
2. Cpt/Hcpcs
3. ICD-10cm
4. Third party payer

Indicate whether each statement is True or False

1. _____A PHR may be paper-based or electronic
2. ____A list of current allergies and medications should be included in the PHR
3. ____The information is stand-along PHR systems created with software programs I not portable into other systems.
4. _____An online PHR is accessible from any computer in the world that has an internet connection.
5. ____Patients portals are more than ever in medical offices because of the meaningful use requirement.

1. F
2. T
3. T
4. T
5. T

What is the treatment of the musculoskeletal system?

Othopedics

Sorting out conflicting in information is an example of_____________

Critical Thinking

Administrative personnel are responsible for ____________

Medical records, financial duties, scheduling

Which of the following is not individually identifiable health information?

Blood

What is empathy?

To identify with and understand another person's feeling

Which is a medical subspecialty that focuses on the diagnosis and treatment of patients with conditions resulting from an unexpected medical crisis or accident?

Emergency medicine

Medical professional in non-hospital practices need to follow what OSHA regulations?

Universal/ Standard Precaution

What would make a minor legally emaniciipated ?