Which of these is a key element of the operations function?

People, systems, and technology

The supply chain function works with marketing and engineering to identify and qualify suppliers of goods and services as well as manage on-going supplier relationships. This supply chain activity is

Purchasing

A retailer cooperates with a manufacturer by coordinating promotional activities (items they plan to put on sale and advertise heavily) with the manufacturer to assist the manufacturer plan production and inventory. This is an example of which of the following important trends in operations and supply chain management?

Relationship management

Which of these operations and supply chain management career paths works closely with manufacturing, and purchasing to create timely, cost-effective import/export supply chains?

International logistics manager

The text indicates that which of the following is perhaps the most difficult of all the activities that operations and supply chain personnel perform?

Relationship management

The supply chain function works with marketing to manage the movement of physical goods throughout the supply chain. This supply chain activity is

Logistics

Which area of the SCOR model indicates the activities that are necessary to handle warranty repairs and exchanges or shipments in excess of what is needed at a retail location?

Return

A U.S. equipment manufacturer finds a less expensive source of supply in China for steel forgings currently purchased from a U.S. supplier. The manufacturer switches from the U.S. to the Chinese forging supplier. This is an example of which of the following important trends in operations and supply chain management?

Increasing competition and globalization

The capacity planning function is closely linked with which two key interorganizational supply chain participants?

Suppliers and customers

Which of these is not a flow that moves up and down the supply chain?

Procedural

Which of these are a flow that moves up and down the supply chain?

Monetary, physical, and information

Companies must prioritize and determine the performance dimensions on which they will focus and excel. Each performance dimension has several sub-dimensions. Performance, conformance, and reliability are sub-dimensions of

Quality

"Performance dimensions for which customers expect a minimum level of performance, but do not provide a competitive advantage" is the definition of

Order qualifier

Mcdonalds focuses the employee on a specific task such as cashier or grill cook. Subway employees have broad skills and can run the entire restaurant by themselves. The choice of employee roles is an example of which of the following types of business elements?

Infrastructural

"Translates the business strategy into specific actions and coordinates with other areas" is the definition of?

Functional strategy

The firms targeted customers and the operations and supply chain functions needed to provide value to them are identified in the

Business strategy

Which of the following is a structural element of a business strategy?

Computer systems

Which of the following are not a structural element of a business strategy?

People, decision rules, and policy

Companies must prioritize and determine the performance dimensions on which they will focus and excel. Each performance dimension has several sub-dimensions. Mix, changeover, and volume are sub-dimensions of

Flexibility

"A mechanism for coordinating and guiding decisions regarding the elements of a business- identifies core competencies and targeted customers; sets time frames and performance objectives" is the definition of

Business strategy

"Performance dimensions which differentiate a company's products and services" is the definition of

Order winner

No other company in the world is as proficient at "just-in-time" production as Toyota. This technique is a great competitive advantage for them and is clearly

A core competency

McDonalds invests significantly more in their equipment than subway. This is an example of which type of strategy element?

Structural

Which of the following is an infrastructural element of a business strategy?

Policies

Long before the restaurant opened, the pantry chef prepared a variety of cold dishes including salads, cold appetizers, and pates. That night you were escorted to your table and requested a chef salad to accompany your rack of lamb, seasonal vegetables and black forest cake.

A service blueprint would show the pantry chefs role in this as

A support process

"A type of manufacturing process used to produce a narrow range of standard items with identical or highly similar designs" is the definition of

Production line

Customers are naturally excited about make-to-stock, finish-to-order, make-to-order and engineer-to-order. An operations and supply chain manager is far more interested in

The point in the supply chain at which the customization occurs

The______ refers to the part of the service operation that is completed without direct customer contact.

Back room

Which of the following products use standard components, but the final configuration of those components is customer specific?

Make-to-order (MTO) products

Equipment and people are highly specialized and arranged sequentially according to the steps required to make a product in a

Product-based layout

An estimate of the future value of some variable is the definition of

A forecast

Which of the following statements about forecast is true?

Forecasts for the near term tend to be more accurate

Which of the following statements about forecasts is false?

Forecasts can be substituted for calculated values, forecasts for individual items are more accurate than for groups of products, and forecasts are almost always right

The situation is vague and little data exists, as in the case of new product or technologies. In this case, which of the following forecasts approaches is used?

Qualitative method

Long-term movement of demand up or down in a time series is

A trend

One qualitative forecasting method bases the forecasts for a new product or service on the actual sales history of a similar product or service. An example is forecasting demand for the newest model of Ipod by using the demand history from the previous model of ipod. This method is

Life cycle analogy

A qualitative forecasting method which brings experts together to jointly discuss and develop forecasts is

Panel consensus forecasting

"A set of business processes, backed up by information technology, in which supply chain partners agree to mutual business objectives and measures, develop joint sales and operational plans, and collaborate to generate and update sales forecasts and replenishment plans" is the definition of

Collaborative planning, forecasting, and replenishment (CPFR)

Structured questionnaires submitted to potential customers, often to gauge potential demand, are

Market surveys

Collaborative planning, forecasting, and replenishment systems perform many necessary supply chain processes. Which of the following typically does not fall under the scope of a CPFR system?

Development of a layout and process choice

Collaborative planning, forecasting, and replenishment systems perform many necessary supply chain processes. Which of the following typically does fall under the scope of a CPFR system?

Development of a replenishment plan, development of a demand forecasts, and development of joint sales and operations plans

The situation is stable and historical data exists, as in the case of mature products or technologies. In this case, which of the following forecasting approaches is used?

Quantitative method

A qualitative forecasting method which utilizes structured questionnaires submitted to potential customers soliciting opinions about potential products to estimate likely demand is

Market surveys

Refrigerant R-12 was to be phased out as manufacturers switched systems to the environmentally friendly but more expensive GHG. Refrigeration repairmen consulted their forecasting models and unanimously concluded that they should stockpile R-12 while it was still affordable.

These forecasting models could be classified as

Price forecasts

A qualitative forecasting method which utilizes individuals familiar with specific market segments, has them estimate the demand within these segments, and adds the forecasts together to get an overall forecast is

Build-up forecasting

One qualitative forecasting method uses experts working individually. The individual forecasts are shared among the group, after which each participant is allowed to modify his or her forecasts based on the shared information. This method is

Delphi

Which of the following statements about forecasts is true?

Forecasts are no substitute for calculated values

Which of the following statements about forecasts is true?

Forecasts are almost always wrong

Unpredictable movement of demand from one period to the next in a time series is

Randomness

A _______ includes all the value-added physical and intangible activities that a service organization provides to customer

Service package

_____ are highly automated batch processes that can reduce the cost of making groups of similar products

Flexible manufacturing systems (FMSs)

Which of the following is the formula for calculating takt time?

Available production time/ required output rate

Which of the following products involve customization only at the very end of the manufacturing process?

Assemble-to-order (MTO) products

As the degree of customer contact increases,

more of the service package is provided by front-room operations

in ____, resources are arranged sequentially according to the steps required to make a product.

A product-based layout

The law of variability says that "the greater the random variability either demanded of the process or inherent in the process itself or the items processed,

The less productive the process is"