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13 notecards = 4 pages (4 cards per page)

Viewing:

SCM - Chapter 3

front 1

As the degree of customer contact​ increases,

back 1

more of the service package is provided by​ front-room operations.

front 2

Which of the following is the formula for calculating takt​ time?

back 2

available production time/required output rate

front 3

The law of variability says that​ "the greater the random variability either demanded of the process or inherent in the process itself or the items​ processed,

back 3

the less productive the process​ is."

front 4

A​ _______________ includes all the​ value-added physical and intangible activities that a service organization provides to customer.

back 4

service package

front 5

Which of the following products involve customization only at the very end of the manufacturing​ process?

back 5

assemble-to-order (ATO) products

front 6

​_______________ are highly automated batch processes that can reduce the cost of making groups of similar products.

back 6

flexible manufacturing systems​ (FMSs)

front 7

In​ _______________, resources are arranged sequentially according to the steps required to make a product.

back 7

a product-based layout

front 8

The​ _______________ refers to the part of the service operation that is completed without direct customer contact.

back 8

back room

front 9

Long before the restaurant​ opened, the pantry chef prepared a variety of cold dishes including​ salads, cold​ appetizers, and​ pâtés. That night you were escorted to your table and requested a chef salad to accompany your rack of​ lamb, seasonal​ vegetables, and black forest cake.A service blueprint would show the pantry​ chef's role in this as

back 9

a support process

front 10

Equipment and people are highly specialized and arranged sequentially according to the steps required to make a product in a

back 10

functional layout

front 11

Customers are naturally excited about​ make-to-stock, finish-to-order,​ make-to-order, and​ engineer-to-order. An operations and supply chain manager is far more interested in

back 11

the point in the supply chain at which the customization occurs

front 12

​"A type of manufacturing process used to produce a narrow range of standard items with identical or highly similar​ designs" is the definition of

back 12

production line

front 13

Which of the following products use standard​ components, but the final configuration of those components is customer​ specific?

back 13

make-to-order (MTO) products