front 1 The terms Internet and Web (World Wide Web) are synonymous. | back 1 False |
front 2 As employees email messages with greater frequency, they continue to engage in a healthy number of face-to-face and telephone conversations. | back 2 False |
front 3 The term polyphasic activity refers to doing more than one thing at a time. | back 3 True |
front 4 As a result of our quest for brevity in email messages, many of us have gotten careless when it comes to spelling, grammar, and typos, which undermines our credibility with peers and supervisors. | back 4 True |
front 5 Hermits prefer electronic communication in lieu of face-to-face contact. | back 5 True |
front 6 “Keeping up with technology” can be summed up in what three words? | back 6 What, how, when |
front 7 A(n) __________ is a company-wide computer network that serves the purposes of LAN’s and WAN’s developed using Internet technology. | back 7 intranet |
front 8 Which of the following is a way to assure that the information you gather on the Internet is valid? | back 8 Validate information through outside sources |
front 9 In addition to addressing the buying and selling of products, __________ also implies servicing customers, collaborating with business partners, and conducting electronic transactions within an organization. | back 9 e-business |
front 10 The University of Utah conducted a study that found using a cell phone while driving is comparable to __________. | back 10 driving under the influence of alcohol |
front 11 There are a number of reasons telecommuting is not for everyone. Of the following, which is one of those reasons? | back 11 Inability to be productive without a structured schedule |
front 12 Of the following choices, __________ is considered the leanest communication medium. | back 12 |
front 13 One problem associated with the overwhelming amount of technology present in today’s business world is balancing work and personal life. Which of the following is a suggestion from the book that might help one maintain a healthy balance? | back 13 Don’t allow yourself to check e-mail and voicemail messages every hour |
front 14 The techno-type that prefers electronic communication in lieu of face-to-face communication is referred to as the __________. | back 14 hermit |
front 15 Finally, one prediction states that it is conceivable that __________ will erode PC sales. | back 15 tablets |
front 16 MySpace is a social networking site that caters to business professionals. | back 16 FALSE |
front 17 Text messaging use is declining in most major U.S. companies. | back 17 FALSE |
front 18 The most cited use of external blogs is for consumer feedback. | back 18 FALSE |
front 19 According to the American Management Association, more than half of major U.S. companies are reviewing their employees’ communication via e-mail and the Internet. | back 19 FALSE |
front 20 Instant messages should be used for long messages as well as short messages. | back 20 FALSE |
front 21 In which of the following situations is e-mail a good communication medium to use? | back 21 when your message concerns routine matters. |
front 22 One of the stated downsides of the Electronic Communications Privacy Act is that __________. | back 22 morale can suffer |
front 23 You should avoid using __________ and __________ in business e-mail. | back 23 acronyms; abbreviations excessive bold font; italics |
front 24 Which of the following is a defining characteristic of IM (instant messaging)? | back 24 near real-time operation |
front 25 Which one of the following is an example of how instant messaging facilitates communication? | back 25 It helps quicken the response time between customer service and customers. |
front 26 What is one benefit of text messaging that instant messaging does not have? | back 26 Text messages can be received away from a computer. |
front 27 In many ways instant messaging is replacing __________. | back 27 short phone transactions. |
front 28 Which of the following is an example of instant messaging etiquette? | back 28 Log off IM when not in use. |
front 29 Blogs are: | back 29 intended to be short and updated frequently. |
front 30 The most-cited use of external blogs is for __________. | back 30 marketing |
front 31 The cornerstone of good organization is a clearly stated purpose. | back 31 True |
front 32 Businesspersons must exercise caution when writing, as misuse of terms can be perceived as biased and insensitive language and may lead to discrimination suits. | back 32 True |
front 33 However," "along the same lines," and "second" are all examples of transitional words. | back 33 True |
front 34 Often an inexperienced writer will cut and paste sections of other documents, resulting in an incoherent document full of many styles. | back 34 True |
front 35 Business writers are encouraged to freewrite during the editing/revising phase. | back 35 False |
front 36 Business writing stresses | back 36 purposefulness. |
front 37 Which of the following is an external audience that is not directly affected by the message? | back 37 watchdog audience |
front 38 Giving examples is one of the most common ways to: | back 38 develop unfamiliar concepts. |
front 39 Business writers use analogies to: | back 39 help the audience see the idea in a new light. |
front 40 Which of the following is a way to create a tone of goodwill? | back 40 emphasize reader benefits |
front 41 Which of the following is an example of a “you-oriented” statement? | back 41 If you thrive in an environment that is always challenging, you can flourish here. |
front 42 A(n) __________ sentence is the umbrella, which covers all the other sentences in the paragraph. | back 42 topic |
front 43 How do transitional words bring coherence to a paragraph? | back 43 by acting as sign posts to the readers to show relationships between ideas |
front 44 According to the author of the book Write Up the Corporate Ladder, what is the first step in the business writing planning process? | back 44 Choose a format. |
front 45 Which of the following is not one of the common reasons people experience writer’s block? | back 45 They do not believe writing is highly valued. |