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20 notecards = 5 pages (4 cards per page)

Viewing:

IAHCSMM Chapter 20

front 1

True

back 1

Quality requires the efforts and participation of everyone in the healthcare facility.

front 2

True

back 2

A Failure Mode and Effects Analysis tries to predict failures before they occur.

front 3

False

back 3

The International Standards Organization(ISO) uses routine and unannounced inspections to monitor standards in healthcare facilities.

front 4

False

back 4

Quality processes are limited to Administration and the Risk Management department.

front 5

True

back 5

Quality management is patient focused.

front 6

False

back 6

Providing quality products and services is relatively easy for Central Service Technicians.

front 7

False

back 7

Customer surveys are ineffective tools in establishing Central Service quality processes.

front 8

False

back 8

If everyone develops a quality-driven focus, written policies and procedures are not necessary in the Central Service department.

front 9

False

back 9

A Root Cause Analysis is a proactive approach to quality.

front 10

True

back 10

Input, throughput, output, and outcome are 4 main focuses of Total Quality Improvement (TQI).

front 11

Internal

back 11

Nurses, physicians, and other professionals working in the healthcare facility are ____ customers of Central Service

front 12

Process Improvement

back 12

An activity designed to identify and resolve work task-related problems is called ______ __________.

front 13

Defect

back 13

When something deviates from the expected standard it is said to have a _____.

front 14

Quality Indicators

back 14

Biological indicators, chemical indicators and integrators, as well as pressure gauges, graphs and charts, are all examples of ____ _____.

front 15

Root Cause Analysis

back 15

A process that looks backwards at an event to help prevent it from reoccurring is called a ___ ____ _____.

front 16

Six Sigma

back 16

The quality process that uses the DMADV/DMAIC processes to improve processes is called ___ _____.

front 17

ISO 9000

back 17

Is an international standard used by participating organizations to help assure that they consistently deliver quality services and products.

front 18

Empowerment

back 18

The act of granting authority to employees to make decisions within their areas of responsibility is called _______.

front 19

Quality Control

back 19

Is a technical, statistical sampling method that measures the quality of production.

front 20

Sentinal Event

back 20

An unexpected occurrence involving death, serious physical or psychological injury, or the risk there of is called a ________ _________.