according to the text, the central elements of bureaucratic accountability are ____ and ______
constitution, law
in a system of adminstrative accountability, ______ hold elected officials accountable and _____ holds administrators accountable
people, elected officials
according to the text, the two elements that most aptly describe what public administration is about are ____ and ______
administering laws, balancing political values
the main components of bureaucratic responsibility are ____ and _____
accountability, ethical behavior
_____ accountability is concerned with how agencies perform
process
the concept of ____ accountability ensures that agency officials will spend money on the programs they are charged with managing and only on those programs
fiscal
one theme in the study of public administration relates to the need to balance lofty expectations with __________
distrust of governments
in the last two presidential admins american's trust in their government has
declined
in the last 4 decades, federal spending on ________ has increased but spending on ____ has decreased
entitlements, defense
which level of government concentrates the most on the direct delivery of services?
local
according to the author, as of 2008 there were _____ contractors for every U.S. Soldier supporting the united states in the afghan war
2.2
government by _____ uses third party agents to deliver programs that the government funds
proxy
according to the text, hospital care is primarily a ______ responsibility
mixed
since 1901, the absolute number of federal employees has grown from _____ to ____ in 2014
231000, 2.1 million
to american citizens the term bureaucracy most often means something
negative
public administration involves policy ____ and policy _____
formation, execution
unlike the private sector, the public sector is accountable to ___, _____, and ____
legislators, courts, public
the ________ ______ forbids government officials from spending money on any purpose not explicitly authorized by law
antideficiency act
_____ _______ is the process of holding specific individuals ultimately responsible within the bureaucracy for specific actions
administrative responsibility
_______ _______ is the process of translating public policies into results
public administration
efficiency and equity are _____ competing concepts that should be _____
sometimes, balanced
______ is considered to be the basic building block of large administrative enterprises
structure
______ is the central problem of political societies who must determine who has it and how it is distributed
power
the humanist approach emphasizes leadership, whereas the pluralist approach emphasizes _____ _____
interest groups
the ____ approach is based on conflict
pluralist
a government has _______ if it possesses legitimacy: the ability to make decisions within constitutionally defined limits, with the expectation of compliance
authority
_______ _______ places value on interactions with the environment
systems theory
the scientific management movement placed too much emphasis on efficiency and too little emphasis on _____ _______
worker's satisfaction
during the first stage of administrative development, the executive branch was concerned with
safety, money, foreign affairs, law
which cabinet department spends the most?
health and human services
which cabinet department employs the most people?
defense
the internal revenue service and federal highway service are examples of ______
bureaus
independent agencies, bureaus, and field offices are all components of the
federal executive branch
according to the text, _____ ____ is one problem of implementing effective executive management
interdepartmental friction
the last federal government agency to be created was the department of ________ _______ in 2002
homeland security
independent agencies account for about ___ of the federal governments employees
one-tenth
independent agencies account for about _____ of the federal governments spending
one-fifth
which organizational concern emphasizes purpose, clientele, process, and place?
interagency conflict
_______ _______ seeks to bring two warring agencies before a person with the formal authority to make a decision
vertical coordination
_____ ______ depends on the willingness of agencies to come to agreement with one another
horizontal coordination
_______ ______ are created to establish specific boundaries and to clarify agencies' tasks
interagency agreements
______ _______ require that an agency's proposed decisions in a particular subject matter area be reviewed by other interested agencies
clearance procedure
four methods cited by the author for achieving horizontal cooperation include
agreements, committees, lead agency formula, clearance procedure
the recent approaches to public management reform question the bureaucratic orthodoxy based on
authority hierarchy
total quality management is most associated with which type of reform?
continuous improvement
the fundamental goal of downsizing is to
shrink the government
process, product, organization, leadership and commitment are the tenets of
total quality management
re-engineering advocates _____ reform in direct contrast to continuous improvement, which insists _______ reforms are best to improve organizations
top down, bottom up
according to the author, re-engineering approaches employ both ___ and ___ tactics
procedural,analytical