SCM Quiz 1 Flashcards

"A network of manufacturers and service providers that work together to convert and move goods from the raw materials stage through to the end​ user" is the definition of

Which of these is NOT a flow that moves up and down the supply​ chain?

A retailer cooperates with a manufacturer by coordinating promotional activities​ (items they plan to put on sale and advertise​ heavily) with the manufacturer to assist the manufacturer plan production and inventory. This is an example of which of the following important trends in operations and supply chain​ management?

Which of these operations and supply chain management career paths works closely with​ manufacturing, marketing, and purchasing to create​ timely, cost-effective​ import/export supply​ chains?

​"Translates the business strategy into specific actions and coordinates with other​ areas" is the definition of

​"Performance dimensions for which customers expect a minimum level of​ performance, but do not provide a competitive​ advantage" is the definition of

Companies must prioritize and determine the performance dimensions on which they will focus and excel. Each performance dimension has several​ sub-dimensions. Mix,​ changeover, and volume are​ sub-dimensions of

​Cross-docking is an operations and supply chain maneuver whereby

Which of the following relates to choosing among the performance dimensions on which to​ compete?

You have just graduated from college and are looking to buy your first car. Money is tight right​ now, so you are concerned with initial cost as well as ongoing expenses. At the same​ time, you​ don't want to drive a​ slow, outdated car like your parents do. You have narrowed your choices down to two​ vehicles: a Honda Enigma and a Bizzarrini Booster. Based on the numbers​ below, calculate the value index for each car. Which car provides you with the greatest​ value?

Dimension Importance to you Honda Enigma Bizzarrini Booster Fuel economy 4 3 1

Reliability 2 3 2

Speed and handling5 1 5

Aesthetics 1 1 4

​After-sales support 5 2 2

Purchase price 3 4 4

The American Society for Quality has a two part definition of quality. One perspective on quality is​ "a product or service free from​ deficiencies; the product performs as​ intended." This is the​ ____________ perspective on quality.

In the Dittenhoefer fine china​ case, workers visually inspected finished items for defects such as chips or cracks. The time and labor cost associated with this inspection resulted in which of the following type of quality​ costs?

"Managing the entire organization so that it excels in all dimensions important to the​ customer, including product​ development, marketing and supply​ chain" is the definition of

​"A type of manufacturing process used to make a wide variety of highly customized products in quantities as small as​ one" is the definition of

The time between completions of successive units is known as the​ ______________ of the line.

Which is the following is an example of a continuous flow​ process?

Which of the following products are the most highly​ customized?

Which of the following is not a characteristic of a service process.

The cycle or takt time for a process is 60 seconds. Assuming the firm operates for 8 hours per​ day, how many units would they​ produce?

The supply chain function works with marketing and engineering to identify and qualify suppliers of goods and services as well as manage​ on-going supplier relationships. This supply chain activity is

Which of these is an output to a single​ organization's transformation​ process?

Which of these is NOT a key element of the operations​ function?

The use of information technology to automate business transactions is known as

Which area of the SCOR model includes the activities that are necessary to handle warranty repairs and exchanges or shipments in excess of what is needed at a retail​ location?

A U.S. equipment manufacturer finds a less expensive source of supply in China for steel forgings currently purchased from a United​ State's supplier. The manufacturer switches from the U.S. to the Chinese forging supplier. This is an example of which of the following important trends in operations and supply chain​ management?

The capacity planning function is closely linked with which two key interorganizational supply chain​ participants?

The supply chain function works with marketing to manage the movement of physical goods throughout the supply chain. This supply chain activity is

The text indicates that which of the following is perhaps the most difficult of all the activities that operations and supply chain personnel​ perform?

The​ firm's targeted customers and the operations and supply chain functions needed to provide value to them are identified in the

​McDonald's focuses the employee on a specific task such as cashier or grill cook. Subway employees have broad skills and can run the entire restaurant by themselves. The choice of employee roles is an example of which of the following types of business​ elements?

Which of the following is a structural element of a business​ strategy?

​"Performance dimensions for which customers expect a minimum level of​ performance, but do not provide a competitive​ advantage" is the definition of

​"Translates the business strategy into specific actions and coordinates with other​ areas" is the definition of

Companies must prioritize and determine the performance dimensions on which they will focus and excel. Each performance dimension has several​ sub-dimensions. Performance,​ conformance, and reliability are​ sub-dimensions of

No other company in the world is as proficient at​ "just-in-time" production as Toyota. This technique is a great competitive advantage for them and is clearly

McDonald's invests significantly more in their equipment than Subway. This is an example of which type of strategy​ element?

​"A mechanism for coordinating and guiding decisions regarding the elements of a businesslong dashidentifies core competencies and targeted​ customers; sets time frames and performance​ objectives" is the definition of

A​ _______________ includes all the​ value-added physical and intangible activities that a service organization provides to customer.

The law of variability says that​ "the greater the random variability either demanded of the process or inherent in the process itself or the items​ processed,

Which of the following is the formula for calculating takt​ time?

Burns Boats wants to assemble 90 boats per 5​-hour ​day, using a production line. Total task time for each boat is 50 minutes.

a. The takt time is ____ minutes per boat.

The theoretical minimum number of workstations is

b. Suppose the longest individual task takes 12 minutes. Will Burns be able to accomplish its​ goal?

In​ _______________, resources are arranged sequentially according to the steps required to make a product.

As the degree of customer contact​ increases,

Which of the following products involve customization only at the very end of the manufacturing​ process?

As the new facilities manager at Hardin​ Company, you have been asked to determine the layout for four departments on the fourth floor of the​ company's headquarters. Following is a map of the floor with distances between the areas.

The maximum possible number of arrangements is

The total distance of the given layout is

​_______________ are highly automated batch processes that can reduce the cost of making groups of similar products.

An assembly line is to produce 478 items in a standard 8 hour day. What is the appropriate takt​ time?

Equipment and people are highly specialized and arranged sequentially according to the steps required to make a product in a

The​ _______________ refers to the part of the service operation that is completed without direct customer contact.

Long before the restaurant​ opened, the pantry chef prepared a variety of cold dishes including​ salads, cold​ appetizers, and​ pâtés. That night you were escorted to your table and requested a chef salad to accompany your rack of​ lamb, seasonal​ vegetables, and black forest cake.A service blueprint would show the pantry​ chef's role in this as

"A type of manufacturing process used to produce a narrow range of standard items with identical or highly similar​ designs" is the definition of

Polar Containers makes​ high-end coolers for camping. The total task time needed to make a cooler is 340 ​seconds, with the longest individual task taking 80 seconds. Polar Containers would like to set up a line capable of producing 90 coolers per 6​-hour day. What is the takt​ time? What is the maximum output per​ day? ​(​Hint: Consider the longest individual task​ time.)

Which of the following products use standard​ components, but the final configuration of those components is customer​ specific?

Customers are naturally excited about​ make-to-stock, finish-to-order,​ make-to-order, and​ engineer-to-order. An operations and supply chain manager is far more interested in

Dr. Mike Douvas is opening a new sports clinic and is wondering how to arrange the six different departments of the​ clinic:

A. ​Waiting;

B. ​Reception;

C. Records and staff​ lounge;

D. ​Examination;

E. Outpatient​ surgery; and

F. Physical therapy.

The six marked areas are big enough to handle any of the​ departments, although Dr. Douvas wants to have Reception near the front door​ (for obvious​ reasons). Areas that share a side are approximately 15 feet​ apart, while those that share a corner are 25 feet apart. The distances between A and E and between B and F are 30 ​feet, while the distances between A and F and between B and E are approximately 35 feet. Dr. Douvas also has estimates of the number of trips made by patients and staff between the various departments each day.

A flange is to be machined at a diameter of 6.13 cm​ ± 0.02 cm. The process standard deviation is 0.006 cm. What is the process capability​ ratio?

​Leah's Toys produces molded plastic baby rattles. These rattles must be completely smooth. That​ is, there can be no rough edges where the molded halves fit together. Rattles are judged to be either acceptable or defective with regard to this requirement.​ Leah's has determined that the current process has an underlying​ p value of 0.06​, meaning​ that, on​ average, 6 out of 100 rattles is currently judged to be defective. Calculate the standard deviation for the process and the resulting control limits for samples of 600 rattles each.

Regardless of whether the traditional view of the total cost of quality or the zero defects view of the total cost of quality is​ taken,

​"Managing the entire organization so that it excels in all dimensions important to the​ customer, including product​ development, marketing and supply​ chain" is the definition of

Which of the following is a principle of TQM that assumes there will always be room for​ improvement, no matter how well an organization is​ doing?

The American Society for Quality has a two part definition of quality. One perspective on quality is​ "a product or service free from​ deficiencies; the product performs as​ intended." This is the​ ____________ perspective on quality.

The standard that extends the benefits of quality management to all parties that are interested in or affected by a​ business's operations is

In the Dittenhoefer Fine China​ case, a worker found that the plates had around 2.4 microns of coating applied. Manufacturing was able to correct the problem and save these​ plates, but no one knew how many plates had been shipped before the problem was discovered.The plates that were already shipped before the problem was corrected resulted in which of the following type of quality​ costs?

The River Rock Company sells 700​-pound bags of decorative rocks for landscaping use. The current bagging process yields samples with Upper X double overbar and Upper R overbar values of 700 pounds and 16 ​pounds, respectively. Each sample consists of 8 observations. Develop the appropriate control charts.

Which of the following statements regarding control charts is​ best?

​__________ is the dimension of quality that addresses the additional characteristics of the product or service beyond the base operating features.

Chris plots a point on the control chart and notices that it lies just outside the upper control limit. Which of the following statements is​ best?

The American Society for Quality has a two part definition of quality. One perspective on quality is​ "the characteristics of a product or service that bear on its ability to satisfy stated or implied needs of the​ customer, also known as fitness for​ use." This is the​ ____________ perspective on quality.

The ISO 9000 family of standards focuses more on practices than outcomes.

In the Dittenhoefer fine china​ case, a worker set the polymer coating machine to 190 degrees to clean the machine and forgot to reset the temperature for production. Dittenhoefer destroyed the​ 2,400 defective plates prior to delivery to the customer.The destruction of​ 2,400 plates resulted in which of the following type of quality​ costs?

The operations manager made sure that all processes were producing output exactly the way the design engineers had drawn it up. Which view of quality is in​ evidence?

Companies focused on improving quality hire Six Sigma Black Belts to work on identifying the root cause of problems and implementing solutions. Hiring Black Belts to keep defects from occurring to begin with results in which of the following type of quality​ costs?

Total quality management​ (TQM) and Six Sigma are​ equivalent, the latter is simply the latest name for the same set of techniques pioneered by W Edwards Deming.

Tyler Apiaries sells bees and beekeeping supplies. Bees​ (including a​ queen) are shipped in special packages according to weight. Suppose Tyler changes its processes so that the average package weight is now 1.3 ​kg, with a new standard deviation of 0.18 kg. Tyler markets the packages of bees as weighing 1.5 ​kg, and the lower and upper tolerance limits are 0.8 kg and 2.2 ​kg, respectively. Calculate the process capability index for the weight of the bee packages. Is Tyler able to meet the tolerance​ limits?

A machined part has tolerance limits of 26 inches to 36 inches and a target of 31.00 inches. The process that produces it is currently running at a mean of 32.55 inches with a standard deviation of 1.76 inches. What is the Upper C Subscript pk​?

Which of the following is NOT one of the seven core ideas of​ TQM?