A retailer cooperates with a manufacturer by coordinating promotional activities (items they plan to put on sale and advertise heavily) with the manufacturer to assist the manufacturer plan production and inventory. This is an example of which of the following important trends in operations and supply chain management?
relationship management
Which of these operations and supply chain management career paths works closely with manufacturing, marketing, and purchasing to create timely, cost-effectiveimport/export supply chains?
international logistics management
Which of these is NOT a key element of the operations function?
regulations
The use of information technology to automate business transactions is known as
e-commerce
Which of these is an output to a single organization's transformation process?
fulfilled needs
The supply chain function works with marketing and engineering to identify and qualify suppliers of goods and services as well as manage on-going supplier relationships. This supply chain activity is
purchasing
Which area of the SCOR model includes the activities that are necessary to handle warranty repairs and exchanges or shipments in excess of what is needed at a retail location?
return
A U.S. equipment manufacturer finds a less expensive source of supply in China for steel forgings currently purchased from a United State's supplier. The manufacturer switches from the U.S. to the Chinese forging supplier. This is an example of which of the following important trends in operations and supply chainmanagement?
increasing competition and globalization
The text indicates that which of the following is perhaps the most difficult of all the activities that operations and supply chain personnel perform?
relationship management
The supply chain function works with marketing to manage the movement of physical goods throughout the supply chain. This supply chain activity is
logistics
Which of these is NOT a flow that moves up and down the supply chain?
procedural
The capacity planning function is closely linked with which two key interorganizational supply chain participants?
suppliers and customers
"The planning, scheduling, and control of the activities that transform inputs into finished goods and services" is the definition of
operations management
"A mechanism for coordinating and guiding decisions regarding the elements of a businesslong dash—identifies core competencies and targeted customers; sets time frames and performance objectives" is the definition of
business strategy
"Performance dimensions for which customers expect a minimum level of performance, but do not provide a competitive advantage" is the definition of
order qualifier
Companies must prioritize and determine the performance dimensions on which they will focus and excel. Each performance dimension has several sub-dimensions. Mix, changeover, and volume are sub-dimensions of
flexibility
Oklahoma County issued a request for proposal (RFP) to paint all of the offices in the buildings located in District 3. The RFP stipulated that only contractors that were licensed and bonded would be considered. This requirement is an example of
an order qualifier
Which of the following performance measures would be an order winner for a pizza delivery restaurant?
response time
The American Society for Quality has a two part definition of quality. One perspective on quality is "a product or service free from deficiencies; the product performs as intended." This is the ____________ perspective on quality.
conformance
The florist checked over the arrangement just prior to loading the vase in the delivery van. It was fortunate, because he noticed that lilacs had been included in the arrangement. The customer specifically requested "no lilacs," so the florist was able to remove them and make the order right before it left the office for the customer.This scenario is an example of
an internal failure cost
Which of the following is a principle of TQM that assumes there will always be room for improvement, no matter how well an organization is doing?
continuous improvement
"A type of manufacturing process used to make a wide variety of highly customized products in quantities as small as one" is the definition of
job shop
The time between completions of successive units is known as the ______________ of the line.
cycle time
Which is the following is an example of a continuous flow process?
petroleum refinery
Which of the following products are the most highly customized?
engineer-to-order (ETO) products
Which of the following is not a characteristic of a service process?
customer involvement