Central Service Technical Manual Boxed Course: Central Services Chapter 22 & 23 Flashcards

Agency supporting the healthcare community in the development, management, and use of safe and effective medical technology and advancement

The process of transmitting information and understanding from one person to another by use of words and non-verbal expression, such as body language

The development and maintenance of effective interpersonal relationships that enhance team work

Specialized words or phrases known only by persons working in that position

A person working in an occupation that requires extensive knowledge and skills

Relates to the basic principles of right or wrong

Determined by the authority of laws, and one must never overstep the limitations of these resposibilities

Grounds for legal action

Relating to what is right and wrong relative to the standards of conduct for one's profession is of concern for today

How employees of a health care facility should interact with and relate to each other and the constituencies whom they serve

Preamble (purpose/goals)

Responsibility to profession

Responsibilities to patients, community, oneself etc

A preconceived belief or opinion about a group of people that is applied to every person in that group

A step in communications that occurs when the listener asks a question, repeats the information, or otherwise helps the speaker to know if the message has been correctly received

Requires more than a yes or no answer

Requires a yes or no answer

Unfairly compairing one employee with another. Everyone has unique talents.

Liking someone because they have a similar background and/or characteristic. Less attention given to others that do not share the same characteristics

To favor a person because of a quality found to be attractive or valuable - favoritism hurts

The opposite of halo effect, dislike someone because of a quality - can become a communication barrier.

• Know what you want to say and keep an eye on the target
• Identify the main points
• Stay focused
• Concentrate on the listener
• Speak enthusiastically
• Support the information\
• Think about the listeners background

• Concentrate on the central idea
• Focus on the speaker
• Do not "tune out"
• Consider the speakers perceptions
• Listen for a hidden agenda
• Be comfortable - physically

Positive reinforcement used to encourage employees to follow proper work standards, policies. Negative reinforcement to discourage inappropriate work practices

• Step 1 - it must be planned
• Step 2 - transitional conversation
• Step 2 - Questions will be asked
• Step 4 - Review interview discussion

• Attitude
• Cooperation
• Promptness
• Loyalty

A group of employees from different departments within the facility that work together to resolve an operating issue

The broad range of human characteristics and dimension that impact an emplyees value, opportunities, and perception

The art of granting authority to employees to make a key decision within the employees responsibilities

The sequence of steps used to address customer complaints and problems in a manner that yields a win-win situation

An employee who is supervised by someone in a higher organizational position

A healthcare facility that allows patients t have a selected surgical procedure away from the hospital

before mid ...... all surgeries were performed in hospitals

A voluntary process by which an organization measures the quality of its services and performance against nationally recognized standards

Own approximately 90% of ASC

Approx 20% have ...... ownership interest

Approx. 3% are owned by .....

This company has reimbursed ASC's since 1982

Medicare limits ASC's surgeries to .........

Three major reasons ASC's will grow

Private not for profit organization that develops standards for health care facilities.

United nations agency to further improve international cooperation in improving the health field

Protects employees in the workplace

Condensation frees heat, simultaneously heating and wetting all items in the load, thus providing high heat and moisture

Gas processed used to sterilize items that are heat or moisture sensitive - low temperature

Transfer of heat from one part to another part of the material - high heat

Surfaces or equipment that do not come in contact with patients directly lights, power units, switches, door nob etc

Environmental surfaces that can be directly contaminated during patient care, spray splatter, gloved hand etc

Environmental surfaces such as floors, walls, and siks that pose a risk of disease contamination

Dental offices use what type of sterilization method

SPD employees in VA facilities must comply with regulations called.......

VA facilities do not permit an .................

VA do not use ...... this department is located inside the VA facility

VA use ........... to maintain a sterile field and aseptic opening