IB Business Management - Unit 4 - Marketing Flashcards

It is an indicator of the degree of competition in an industry by calculating the sum of the market share held by the largest specified number of firms in the industry.

It refers to guidelines that help businesses to act in a moral way by considering what society accepts as ethically right or wrong.

It measures the degree of competitiveness that exists within a market by calculating the market share of the largest few firms in the industry.

It refers to the rate at which the size of a market is increasing, typically expressed as the percentage increase in the market size of an industry per year.

It is the position of a business which has the largest market share in a given market for a particular good or services.

It is a marketing approach adopted by businesses that are outward looking by focusing on making products that they can sell, rather than selling products they can make.

It measures an organization's portion of the total value of sales revenue in a specific industry.

It refers to the magnitude of an industry, usually measured in terms of the value of sales revenue from all the businesses in a particular market, per time period.

It is the management process of predicting, identifying and meeting the needs and wants of customers, usually in profitable ways.

They are the specific marketing goals of an organization, such as increased sales revenue, greater market share and market leadership.

They are the medium- to long-term plan to achieve an organization's marketing objectives.

They are the essential necessities that all humans must have to survive, such as food, shelter, warmth and water.

It is a marketing approach used by businesses that are inward looking as they focus on selling products that they can make, rather than making products that they can sell.

They are human desires, i.e. things that people would like to have. Irrespective of personal income or wealth, humans have infinite wants.

They are the demographic and psychographic characteristics of consumers in different markets, such as their age, gender, occupation or income level.

It is the art of distinguishing a business or its products from rivals in the industry. It tries to create the perception among customers that the organization's product is different (unique or special) compared to substitute products in the market.

It is the process of categorizing customers into distinct groups with similar characteristics (such as age or gender) and similar wants or needs.

It is a review of the current position of an organization's marketing mix, in terms of its strengths and weaknesses and consideration of opportunities and threats.

They are the targets that the marketing department wishes to achieve, such as sales growth or increased market share.

It is a document outlining an organization's marketing objectives and the marketing strategies to be used to achieve these objectives.

It is a systematic process of devising marketing objectives and appropriate marketing strategies to achieve these goals.

It refers to a distinct group of customers with similar characteristics (such as age or gender) and similar wants or needs.

They are the various long-term actions taken by a business to achieve its marketing goals.

It refers to undifferentiated marketing. This marketing strategy ignores targeting individual market segments.

It targets a specific and well-defined market segment, such as high-end speciality goods.

It is a visual tool that reveals customer perceptions of a product or brand in relation to others in the market, often by comparing perceptions about price and quality.

It is a marketing strategy that involves changing the market's perception of a firm's product or brand in comparison to rival businesses.

It is the process of categorising customers into distinct groups of people with similar characteristics and buying habits for market research and targeting purposes. Segmentation can be done by using demographic, geographic and psychographic factors.

It refers to a clearly identifiable group of customers that marketers choose to focus their efforts on, such as children, adults, men or women for a particular product.

It refers to each distinctive market segment having its own specific marketing mix, depending on whether the business operates in niche or mass markets.

It refers to any aspect of a good or service that makes it stand out (in a positive way) from those offered by competitors.

They are periodical publications from educational and research institutions that publish data and information relating to a particular academic discipline.

It is a market research conducted as and when required in order to deal with a specific problem or issue.

It is a market research conducted on an ongoing basis, rather than a one-off (ad-hoc) basis.

It uses research participants who are easy (convenient) to reach. It relies on the ease of reach because of the convenient availability of volunteers.

It involves forming small discussion groups to gain insight into the attitudes and behaviour of respondents. The group is typically made up of participants who share a similar customer profile.

They are a type of secondary market research, referring to official documents and publications. released by government entities and agencies.

They are a type of primary research that involve discussions between an interviewer and interviewees to investigate their personal circumstances, preferences and opinions.

It is a form of secondary market research that reveals the characteristics, trends and outlook for a particular product or industry, such as market size, market share and market growth rate.

It refers to marketing activities designed to discover the opinions, beliefs and preferences of potential and existing customers.

They are a type of secondary market research referring to the documents (articles) in print or online media. They are written by skilled journalists and authors.

They are a method of primary research that involves watching how people behave or respond in different situations.

It refers to sources available on the Internet for research purposes. These include media articles, government publications, academic journals and market analyses available on the Internet.

In marketing terms, it refers to all potential customers of a particular market.

It involves gathering new data for a specific purpose, using methods such as surveys, interviews, focus groups and observations.

It involves getting non-numerical responses from research participants in order to understand their behaviour, attitudes and opinions.

It is about collecting and using factual and measurable information rather than people's perceptions and opinions.

It involves using a certain number of people (known as the quota) from different market segments for primary market research purposes.

It gives everyone in the population an equal chance of being selected for the sample. Respondents of a research are selected randomly without any specific quota.

It is a selected group or proportion of the population used for primary market research purposes.

It is a primary research technique that selects a sample of the population from a particular market for research purposes.

They are caused by mistakes made in the sample design, such as an unrepresentative sample being used or the sample size being too small.

It involves the collection of second-hand data and information that already exists, previously gathered by others, such as media articles and government publications.

It is a document that contains a series of questions used to collect data for a specific purpose. Surveys are the most common method of primary research.

It refers to a name that is identifiable with a product of a particular business.

It measures the extent to which people recognize a particular brand.

It refers to the ongoing and long-term marketing process of improving and enlarging the brand name in order to boost sales revenue and market share.

It occurs when customers buy the same brand of a product repeatedly over time.

It occurs when consumers turn to alternative brands mainly because the original brand has lost some of its former appeal.

It refers to the premium that customers are willing to pay for a brand name over and above the value of the product itself.

It refers to the practice of using an exclusive name, symbol or design to identify a specific product or organization.

They are products bought for personal consumption, such as furniture, computers and fresh flowers.

They are a form of sales promotion used to entice customers to stick to the brand by rewarding devoted customers.

They are attempts by marketers to lengthen the life cycle of a particular product, typically used during the maturity or early decline stages of the product's life cycle.

The brands that are so popular that they become synonymous with the name of the product itself. E.g. In many countries, The word “Pampers” is used for “diapers” even though Pampers is just one of the earliest brands for Diapers.

These are highly popular products sold with exactly the same (or very similar) marketing strategies in overseas markets, using the same brand name in different countries.

These are consumers who strive to be the first to own a certain product, usually due to prestige or loyalty to a particular brand or product.

These are non-physical services, such as haircuts, bus rides and visits to the cinema.

These are a form of branding that uses a visual symbol to represent a business, its brands or its products.

It exists when a business becomes complacent about its product strategy, thereby failing to keep up with market changes.

It involves a business developing two or more brands in the same product category

These are products purchased for commercial (business) use, rather than for private consumption.

It refers to any physical or non-physical item (good or service) that is purchased by commercial or private customers.

It occurs when brands from the same business directly compete with each other.

It refers to any strategy used to make a product appear to be distinct from others, such as quality, branding and packaging.

It refers to the typical process that products go through from their initial design and launch to their eventual decline and withdrawal at varying speeds.

It refers to the collection of products owned by an organization at any one point in time.

It is a trial product, produced to assess the potential success of the product.

These are catchphrases used to represent the essence of a business or its products in a memorable way.

These are physical goods, such as cars, computers and smartphones.

It is the testing of a new product with a sample of customers, perhaps in a limited geographical area, to determine the reactions of customers and to gather valuable feedback before a full launch.

It is a logo or name of a brand. This gives legal protection to the owner to have exclusive use of the brand name.

It is the practice of a business setting the price of its goods or services at the same or similar level to that of its competitors.

It is the practice of setting the selling price of a product higher than the direct costs of production per unit in order to ensure there is a positive contribution made towards payment of indirect costs.

It involves adding a percentage or specific amount of profit to the cost per unit of output in order to determine the selling price.

It is the practice of varying the price of a good or service to reflect changing market demand, such as during different times of the day or year.

It involves setting the price of a good or service below its costs of production. The purpose is to entice customers to buy other products with high profit margins in addition to purchasing the loss leader product.

It refers to the extra amount charged by a business on top of its unit costs of production in order to earn a positive profit margin. The mark-up can be expressed as an absolute amount (e.g. $10 per unit) or as a percentage of the cost (e.g. 75% per unit).

It involves setting low prices in order to gain entry into a new market. Once the product or brand has established market share, prices can be raised.

It involves temporarily setting prices so low that competitors, especially smaller businesses, cannot compete at a profitable level.

It is when the price of a good or service is set significantly higher than similar competing products, usually because the product is of higher quality or is sufficiently unique to justify the premium price.

It refers to the value of a good or service. It is the amount paid by a customer to purchase the product.

It measures the degree of responsiveness of demand for a product due to a change in the price of that product.

It involves businesses competing by a series of continuous and/or intensive price cuts to threaten the competitiveness of rival firms in the market.

They are the various methods of setting the amount that customers pay for certain goods and services.

It is any form of paid-for promotion through the mass media (such as television and radio) to reach a broad audience.

It is a method of informative and/or persuasive promotion that is usually paid for. The aim of commercial advertising is to raise the level of demand for a firm's products.

It refers to the huge volume of advertisements that the public is bombarded with.

It is a type of promotion that does not use paid-for mass media sources. Examples include the use of free samples (e.g. toiletries, food and drinks), discount vouchers (to entice customers to buy the product) and added-value promotions (e.g. special introductory deals).

These are reward systems used to encourage customers to make repurchases, such as the use of price discounts or free gifts for members.

It is the use of postal correspondence for promoting an organization's goods and/or services.

It refers to promotional activities that aim to sell a product straight to a customer rather than using an intermediary.

It refers to unplanned or unintentional purchases due to the lure of eye-catching point of sales promotions.

It aims to alert the market about a firm's products, especially new or updated goods and services.

It is the art of presenting products in an advantageous way in order to improve sales.

It refers to promotional techniques that rely on sales representatives directly helping and persuading customers to buy, usually on a face-to-face basis.

It aims to convince or encourage customers to make a purchase, to switch from rival products, and to enhance brand loyalty.

It is the promotion of goods in retail stores at the place where customers can purchase the goods, such as promotional displays at supermarket counters.

It is a component of the marketing mix. It refers to the methods used to inform, persuade, and/or remind people about a firm's products and brands.

It refers to marketing activities aimed at establishing and protecting the desired image of an organization. It is about getting positive media coverage, usually without directly paying for it.

It refers to techniques used to retain customer awareness of, and interest, in an established product.

They are short-term incentives designed to stimulate interest in a product, such as the use of discount coupons, and prize draws.

It refers to the marketing practice of gaining Internet traffic through social media platforms such as Facebook, Twitter, YouTube and Google.

It refers to any online platform used to build social relationships between people, often because they share things in common. These are ideal sources for social media marketing

It is a promotional technique that involves funding, supporting or donating resources for an event or business venture in return for prominent publicity.

It is a form of direct marketing that involves marketers making telephone calls to existing and potential customers as a form of promotional strategy.

It refers to promotional strategies that involve both above and below the line methods, enabling customers to engage with the product or brand in multiple ways.

They are promotional events where firms exhibit and showcase their products for sale to potential customers in a specific popular place for a limited amount of time.

It refers to the spreading of promotional information from one person to another through verbal communications.

They are the ways that a product gets from the manufacturer to the consumer, such as wholesalers, agents, retailers, e-commerce or vending machines.

They are agents or other businesses (distributors) that act as a middle person in the distribution channel. Any firm or person helping to pass the product from the manufacturer to the final consumers. E.g. Retailer, Wholesalers.

It is the process of using intermediaries in the distribution channel between the manufacturer and consumers of a product.

It is a speciality channel of distribution that enables customers to order products via the postal system. Not used anymore due to e-commerce as everyone buys goods online rather than usual mail orders.

It refers to the use of a range of channels to distribute a firm's products.

It is a distribution channel where a firm (manufacturer) uses only one intermediary, such as retailers, agents or distributors to sell its products to consumers.

It refers to the distribution of products, Le., how products get from the producer to the consumer. It is the process of getting the right products to the right customers at the right time and place in the most cost-effective way

They are the sellers of products to consumers in outlets (or 'shops').

It refers to any indirect way to distribute products that does not involve retailers, such as e-commerce, vending machines and mail order.

It uses two intermediaries, such as the use of wholesalers and retailers to get products from manufacturers to consumers.

They are businesses that buy large quantities of a product from a manufacturer and then 'break' the bulk into smaller units for resale, mainly to retailers.

It leaves out any intermediaries, i.e. The producer (Manufacturer) sells directly to the consumer without using any wholesaler or retailer. Consumers usually buy from the manufacturer’s website directly.

These are physical or tangible products, such as smartphones, toys, books and clothes.

They are the employees who interact with customers, thereby delivering the service to customers.

It is an intangible product supplied by a business, such as bus rides, library facilities, theatre shows, insurance policies and haircuts.

It refers to the marketing of services which includes three additional Ps (people, processes, and physical evidence) in addition to the traditional 4 Ps in the marketing mix (product, price, promotion, and place).

These are services that are offered following the sale of the product, such as free installation, maintenance services, technical support and warranties.

It refers to the degree of attentiveness, care and politeness of staff towards their customers in the delivery of a good or service.

It refers to the means of transporting goods from a source location to a customer in another location, such as their home or place of work.

They are the ways in which businesses offer their customers the convenience of different methods of payment for the purchase of goods and services, including cash, cheque, bank transfer and/or credit card.

They are the ways in which a service is provided or delivered, including payment systems, queuing times, after- sales care and delivery services.

It refers to organic or word-of-mouth marketing information about a good or service, which spreads exponentially using Internet and telecommunications technologies.

It refers to the average length of time it takes for customers to be served.

It is a form of physical evidence, and it is the art of presenting products in an advantageous way in order to improve sales.

It refers to the tangible aspects of a service, such as a luxury hotel with its nice décor, spas, gyms, and swimming pools.