med 130 final exam Flashcards

should be filled out when a threatening call is received.

Authorizes access to a patient's personal information

Used for reference when placing long-distance phone calls

prevents you from disclosing patient information over the telephone to unauthorized parties

Takes patient calls during non-office hours and relays messages to the office or on-call doctor

can be used to help compile contact information for community resources

system designed to address patients language needs

Allows participants in different locations to hear and see each other at the same time

may be used to allow patients to request prescriptions refills

often allows you to select a priority level, depending on the time sensitivity of the message

A combination of practice management and electronic medical records

Refers to the interoperability of electronic medical records or the ability to share medical records with other health care facilities

patients can create their own electronic health records; communicate with their provider electronically; request lab results, referrals, and appointments

A combination of electronic, wireless, or paper records

A software that provides the medical office the electronic component to deal with day-to-day financial and administrative operations of a medical practice and that allows information to be pulled from the patient's record and populated in the financial components of the patient account

Patient records in a digital form at

A phone screening manual is sometimes called a(n)_______ manual

Before you transfer a patient's call to another department or office

electronic prescription refill request are commonly referred to as

if a caller is requesting info, you should ask if you can call him or her back if it will take you longer than_____ to retrieve it

if a caller makes threats, you should

if a person claiming to be a patient's attorney calls to request info from the patient's medical record you should

If you are speaking to a patient face-to-face at the office and the phone rings, you should

it is most appropriate to use an answering machine

phone menus are designed to

the use of mobile devices in health care settings is commonplace, which of the following is not considered a concern when using mobile devices

when a patient calls and asks to speak directly with the provider, never respond by saying

when a patient calls with a medical question, you should

when answering a telephone call, you should not

when conducting phone calls, on average, how long doe it takes a person to pick up on attitude from listening to the tone of the person's voice?

When documenting a telephone call, you should

When it comes to your personal mobile device, it would be considered best practice to

When obtaining a telephone message from a recording device or outside answering service, you should not

when responding to a nonemergency phone call and the person needs additional info, it is appropriate to respond

when scheduling appointments, you must do all but which of the following?

Which calling feature allows several people in various locations to converse at the same time?

Which of the following is the most appropriate question to ask when scheduling an appointment?

your provider has a scheduling template that has 3 time slots held for same day or urgent visits, two in the morning and one in the afternoon. when booking a same-day or urgent visit, you ahouls

which of these are used to provide specific written instructions regarding the examinations and diagnostic tests performed in your office?

any identified materials to be sent with the letter

identifies another person o persons to whom a copy of the letter is sent

Expressing the closing of the letter

content of the letter

address of the person to whom the letter is being sent

signature of the writer

writer's title, if appropriate

initials of the letter's typist

greetings to the recipient

used to identify what or about whom the letter is concerning

date when a letter is dictated or composed(if not dictated)

preprinted name, complete address and phone number(optional)

word that modifies a verb, adjective or adverb

word that is used to express strong feeling or emotion

word that connects words, phrases and clauses

word or word group that expresses action or a state of being

word that describes, limits or restricts a noun or pronoun

Name of anything, such as a person, a place, an object, an occurrence or a state

word that shows the relationship of an object to some other word in the sentence

substitute for a noun

used to enclose a direct quote

used to formally introduce a word, a list, a statement or question, a series of statements or a long quotation

Used when omitting a word, phrase, line, paragraph, or more from a quoted passage

used after words, expressions, or sentences to show strong fee lings

placed after every direct question

used in contractions to signify that one or more letters have been left out

used between two clauses of a compound sentence when they are not joined by a conjunction, unless they are very short and are used informally

used to separate two adjectives when the word can be inserted between them

placed at the end of a statement

used to enclose matter apart from them main thought

usually are personal and informal in nature

annual diagnostic examination reminders

used for thank-you, congratulations, or similar expressions

a powerful tool, enabling us to communicated at. times without picking up the phone or worse getting on a plane; provides round-the-clock convenience and service, reducing cost and increasing productivity at work

an informal, memo-style communication that is usually specific to one concern

allows for the almost instant exchange of information

professional associations, licensing boards, and other physicians regarding some issue or concern affecting personal medical activities or their professional practice

correspondence with travel agencies, mail-order catalogs, uniform or clothing suppliers and specialty shops

an effective way of being certain that everyone is aware of some event, policy, concern and other internal communication, circulated electronically or by a copy of a memo

often written on a first-name basis

provide specific written instructions regarding the examinations and diagnostic tests performed in your office

noncompliance, missed appointments, and dismissal from practice

return-to-work or school approvals

referrals, consultations, annual examinations reminders, collection letters, school and work releases, suppliers of equipment and materials and other correspondence necessary to the office operation

A form letter would not be appropriate for

a release would be required to give information about a patient to

a ______ sentence contains two or more independent clauses, separated by a comma

adverbs commonly end in

how many sheets of paper are in a ream?

if you receive a letter or package that you suspect is contaminated, you should

the characteristic feature of the _______ letter style is that the dateline, complimentary close, and typed signature begin a bit right of center

the first step in composing a letter is to

There are three letter styles. which of the following is NOT considered a letter style

when addressing a letter, it is recommended that you use a(n)_____ type font to help expedite delivery

when typing a business letter, the sender's name is entered _____ spaces below the closing

When using the three-read system of proofreading, which of the following do you check for first?

when you annotate the incoming mail, you

which main service is used to ensure that mail is delivered only to a specific addressee or an authorized agent for the addressee

which of the following would sent to a licensing board

which of these is a disadvantage of using email

which of these statements is true

Which of these words should be capitalized

which of these zip codes is written correctly

a bit is either

A safe environment begins at the front door. Thereceptionroom requires a safety check every morning to ensure that it presents no hazards for patients and visitors. Which of the following is not part of evaluating the reception area

At the beginning of the day, visually inspect all exam rooms and lab areas. What items should you inspect and tasks should you perform

Chemicals kept in the office for laboratory work

daily equipment maintenance includes all but which of the following

dragon naturally speaking is an example of

electronic health record (EHR) software allows you to do all but which of the following?

hardware and software devices that protect and organization's network from intruders are called

identify advantages of using encoder software

if a medical office has a computer network, passwords should be used on

if you are the first person to arrive at the office and there is evidence of forced entry you should

it is recommended that all central computer data be backed up

regardless of whether your office has electronic health record(EHR) software or not, you must employ best practices for safe computer use. there are a number of consideration for security. which of the following is not considered best practices for computer security

The internet is a system of interconnected computer networks by which to access information from all over the world. to access the internet, you need

The national task force on violence against health care providers recommends that medical facilities conduct ________ inventories

to avoid alignment or repetitive injuries while working, use

when using a computer, you should not keep your

when using a fax machine, you should not

when using electronic health record (EHR) software, the electronic superbill

which is not considered part of preparing the front desk at the beginning of the day

which of the following is an example of software

which of the following working postures is NOT considered proper ergonomics

which statement about the internet is correct

why is careful monitoring of inventory vital in a medical practice, and what is considered best practice

patients are scheduled in the same way as wave scheduling, with the exception of scheduling patients in the last 30 minutes at 10 to 20 minute intervals

scheduling patients for specific types of visits or procedures at specific times

no scheduled appointments; patients sign in upon arrival and are seen by the physician in that order

appointments are scheduled for a particular, amount of time based on patients need

each patient is booked for a specific amount of time

patients are scheduled during the first 30 min if each hour, leaving the last 30 min for same-day appointments

same appointment time is given to two or more patients

a disadvantage of clustering is that

a disadvantage of electronic appointment scheduling software (practice management ) would be

a patient does not need to provide signed consent for the medical office to release information about

A_________ refers to blocking off time slots in a paper schedule with an "X" or having specified time periods automatically blocked out in the computer's schedule screen

during a telephone screening, you should not

electronic appointment scheduling software (practice management) offers several advantages over paper schedules. which of the following is not considered an advantage of electronic scheduling?

if a new patient appears reluctant to complete the intake forms, you should

if a patient engages in clearly inappropriate behavior, you should

if you have a patient who is habitually late, it is recommended that you

insurance companies typically require patients to obtain a _____ before they will pay for a visit to a specialist

one way to ease fears and maintain good rapport with patients is to communicate clearly what is expected from patients of the practice as well as what patients can expect from the office staff. why would explaining payment options and billing procedures be an important part of communications

posting a ______ is one way to communicate not only the legal rights patients have while under the care of a practitioner of facility but also what rights they have ethically

the main disadvantage of single-booking is that

the primary benefit of _____ is that patients have an opportunity to present for complaints that have an unexpected onset

to help a patient develop a payment plan for elective surgery, the medical assistant should

weekly schedules for the providers should be accessible to

when patients arrive at the office, the administrative medical assistant should

when using a computerized scheduling system, a(n) ______ refers to having specified time periods automatically blocked out

when using a paper scheduling system if a patient cancels an appointment at the last minute, you should_______ the original entry

when you recognize that a patient in the waiting room will be required to wait much longer than originally expected, you should

which method of scheduling is designed to keep a continuous flow of patients coming through the office

which of the following is an advantage of a paper scheduling system

what act was signed into law as part of the American recovery and reinvestment act that provides health and human services (HHS) with the authority the promotion of health information technology

what do the two Ds in CHEDDAR stand for

What does the "P" stand for in POMR

what does the P in SOAP stand for

when making a correction to the progress note in an electronic medical record, you should

when recording progress notes, the specific chief complaint should be

when terminating or severing the physician/patient relationship the physician should notify patients in writing, which of the following statements is NOT true

when you purge a file, you

which of the following system provides the most patient privacy

which of the following is an objective statement

Which of the following is not an advantage of electronic health records (EHRs)

which of the following would be a subjective statement

identify what would be part of maintaining a patient's medical record

a complete and accurate medical record provides legal protection for

health insurance portability and accountability act (HIPAA) requires all medical records, signed consent forms, authorization forms, and any other HIPPAA-related documents to be retained for ____ years

in regards to filing____ is done by marking the index identifier on the paper to be filed

it is recommended that filing dividers or guides be constructed of _______ material

the patient chart belongs to the

When coding, the primary reason for the office visit is listed first, and other reasons are listed in what order

when records are reviewed by third-party payers, if a procedure is not documented, it

where in the current procedural technology (CPT) manual would you find information about modifiers

which of the following statements is true regarding healthcare common procedural coding system (HCPCS) level II codes

who publishes current procedural terminology (CPT)

As a result of the Medicare modernization act of 2004, new, revised, and deleted healthcare common procedural terminology (CPT) codes must be implemented every year on which date

Assigning a procedure code that dose not match patient documentation for the purpose or increasing reimbursement is known as

international classification of diseases (ICD) codes are descriptive of the

services performed in the office are generally selected on a patient's encounter in the EMR by the

the AMA defines medical necessity as services or procedures that a prudent physician would provide to a patient in order to prevent, diagnose, or treat an illness, injury, or disease or the associated symptoms in a manner that is

the current procedural terminology (CPT) manual uses symbols to indicate information about code numbers, for example the + symbol stands for

the international classification of diseases, 9th revision, clinical modification (ICD-9-CM) remained in use in the united states until September 30th of what year

the main rule to remember of the international classification of diseases(ICD) coding rules, which says that the reason for the patient visit (Encounter) is coded first in known as

upcoding can result in